Assistant Manager - RCM Quality Audit

Position Summary: The Assistant Manager, RCM Global QA performs internal quality assessments and SLA reviews on processes performed by international vendors and supports the Global Quality Team to ensure compliance with operational standards and policies in accordance to the vendor contract agreement. Global Quality and SLA reviews are communicated to the Global Operations Manager and Director to improve accuracy and efficiency in workflow production Responsibilities: • Provides support for all quality reviews and assessments of revenue cycle processes performed by international vendors • Ensures accuracy of assessments and operations in the Global QA Tool • Assists in ensuring vendors adhere to process and procedure • Assesses quality and operational metrics of the Global Quality Assurance Team • Review and trend account issues related to quality and SLA compliance to provide feedback to Global Operations Manager • Provides operational support to the Global Operations Manager • Educates new team members on vendor quality processes • Demonstrates and applies expert level of knowledge of revenue cycle processes and concepts • Maintains up-to-date knowledge of the business processes assigned to the international vendors • Ensures safe, ergonomic and confidentiality compliant practices are being followed within the work environment • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” Education & Experience: • High school diploma or GED required. • Associate’s degree in business administration or completion of secretarial program preferred. • 10+ years’ experience required; Revenue Cycle/SSC experience preferred. preferred HCA-based system experience. Must Have Skills • Strong knowledge of hospital revenue cycle • People Management, team leadership • communicates clearly and concisely, verbally and in writing Top 3 Key Responsibility Area / Key Performance Indicator • Assesses quality and operational metrics of the Global Quality Assurance Team • Provides support for all quality reviews and assessments of revenue cycle processes performed by international vendors • Educates new team members on vendor quality processes Knowledge, Skills, Abilities, Behaviors: • Technical Expertise – strong knowledge of hospital revenue cycle • Strategic Analysis - analytical Review skills and ability to make decisions based on analysis • Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services • Tactical execution - oversees the development, deployment, and direction of complex programs and processes to international vendors • Financial management - applies tools and processes to successfully manage to budget • Project Management - assesses work activities and allocates resources appropriately • Organization - proactively prioritizes needs and effectively manages resources • Communication - communicates clearly and concisely, verbally and in writing, including utilizing proper punctuation and correct spelling; able to communicate with SSCs, Parallon Corporate team, and international vendors • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations • Interpersonal skills - able to work effectively with other employees, teams, and external parties • PC skills - demonstrates proficiency in Microsoft Office applications and others as required • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures, and systems • Basic Skills – demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes; able to work quickly and accurately in a fast-paced environment while managing multiple demands; able to work both independently and collaboratively as a team player; demonstrates adaptability, analytical and problem-solving skills, and attention to detail;