Manager - RCM Global QA

Position Summary: Global Operations Manager is responsible for contract SLA, production monitoring, and quality audit completion of all revenue cycle processes performed by international vendors. The Manager oversees the Global Operations Team Leads and collaboratively works with Global Leadership, vendor leadership, and the Strategic Resource team. The Global Operations Manager will ensure vendors’ performance, address any deficiencies and provide appropriate process training. Responsibilities: • Selects, evaluates, trains and provides leadership and direction to Global QA Team Leads • Manages and provides direct oversight of the Global Corporate QA Team performing quality assurance reviews. • Responsible for hiring, assignment of work and cross-training of Global Corporate QA Team . • Oversight of QA completion for vendor and internal teams . • Coordinate Global QA Education and training plans with GSSC Global leadership. • Utilize reporting tools to track and review inventory, productivity and quality performance of internal QA team. • Maintains up-to-date knowledge of the business processes assigned to the Global vendors • Ensures safe, ergonomic and confidentiality compliant practices are being followed within the work environment • Establishes and maintains good working relationships with the Global SSC leadership teams. • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” • Other duties as assigned. Education & Experience: • Bachelor’s degree or related fields Equivalent work experience may substitute education requirements. • Minimum five years’ healthcare management experience with three of these years in the related area for the position. Must Have Skills • Strong knowledge of hospital revenue cycle. • People Management, team leadership. • communicates clearly and concisely, verbally and in writing. Top 3 Key Responsibility Area / Key Performance Indicator • Selects, evaluates, trains and provides leadership and direction to Global QA Team Leads. • Responsible for hiring, assignment of work and cross-training of Global Corporate QA Team. • Utilize reporting tools to track and review inventory, productivity and quality performance of internal QA team. Knowledge, Skills, Abilities, Behaviors: • Technical Expertise – strong knowledge of hospital revenue cycle • Strategic Analysis - analytical Review skills and ability to make decisions based on analysis • Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services • Tactical execution - oversees the development, deployment, and direction of complex programs and processes to international vendors • Financial management - applies tools and processes to successfully manage to budget • Project Management - assesses work activities and allocates resources appropriately • Organization - proactively prioritizes needs and effectively manages resources • Communication - communicates clearly and concisely, verbally and in writing, including utilizing proper punctuation and correct spelling; able to communicate with SSCs, Parallon Corporate team, and international vendors • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations • Interpersonal skills - able to work effectively with other employees, teams, and external parties • PC skills - demonstrates proficiency in Microsoft Office applications and others as required • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures, and systems • Basic Skills – demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes; able to work quickly and accurately in a fast-paced environment while managing multiple demands; able to work both independently and collaboratively as a team player; demonstrates adaptability, analytical and problem-solving skills, and attention to detail; and able to perform basic mathematical .