Assistant Manager

DescriptionAssistant Manager

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Assistant Manager. The Assistant Manager will oversee a wide variety of areas within Planet Fitness. Focus being that of managing front desk personnel, assisting the General Manager, focusing on the front of the house operations to ensure effective day to day activities. The Assistant Manager must be able to multi-task in a fast-paced environment, meet strict deadlines, be able to delegate meritoriously, communicate effectively with management and provide superior customer services to our members and guests.

Essential Duties and Responsibilities

The ability to understand and drive club metrics in alignment with business performance

Thorough development of knowledge of club services, programs and products as well as current knowledge of key competitors

Assist in the interviewing and recruitment process by completing initial phone interviews of front desk and fitness instructors

Monitor inventory and review daily/weekly/monthly sales numbers with GM to identify opportunities and modifies execution as needed to improve performance

Responsible for communicating and upholding company standards and leading by example for delivering the organizations mission, vision and values; manage a clean, friendly and well-maintained club

Ensure team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness

Develop and maintain cleaning duties for front desk employees and oversees over-night employees

Coordinate disciplinary actions and terminations with General Manager, Regional Manager and Human Resources

Flexibility to cover a shift for employees when there are call-outs or vacancies or assist the Club Manager with shift coverage in the event there are no other employees available to work

Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in "like new" condition

Mentor Front End employees to promote career growth through training, development, and performance assessment

Perform other duties as assigned by the Club Manager

Minimum Skills

Basic computer proficiency (Microsoft Suite)

Ability to manage multiple responsibilities

Solid work ethic with strong decision-making skills

Self-starter who takes initiative with minimal direction and supervision

Comfortable working a flexible rotating schedule

Basic computer, math, and communication skills require

Superior customer service skills, preferably in the fitness industry.

Solid supervisory, diplomacy and listening skills.

Hard working, enthusiastic and energetic!

Strong problem resolution skills.

Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• A High School Diploma Or Equivalent required (Associates degree preferred)
• 6 month Supervisor or Manager experience in a restaurant or retail environment in a high volume atmosphere. (1 year Supervisor or Manager experience preferred)
• Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
• Bi-lingual preferred.
• CPR/AED certification an Asset.
• Hours (Initial training hours may vary as well as when the needs of the facility change.)
• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.
• Open or flexible availability is a plus.

Benefits

Competitive Salary

• Company contribution towards health benefits (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives
• Planet Fitness is an Equal Opportunity Employer.