Teller

• DescriptionDo you want to work for a local bank that has been invested in the greater Chippewa Valley community for over 120 years, where employees matter?
• If so, Northwestern Bank has a full-time Teller position available at our Thorp Branch.

Why Join Northwestern Bank

At Northwestern Bank, people matter. For more than 120 years, we have proudly served the greater Chippewa Valley as a locally owned community bank built on strong relationships, genuine care, and a commitment to making a difference. When you join our team, you become part of a supportive, family-friendly culture where employees are known, valued, and empowered to succeed. Our team works together to deliver exceptional customer experiences, forming meaningful connections and helping customers achieve their financial goals every day. Beyond the workplace, we are deeply invested in strengthening our communities through volunteering, partnerships, and service. At Northwestern Bank, you'll find rewarding work, supportive teammates, approachable leadership who know you by name, and the opportunity to make a positive impact on the customers and communities we serve.

Our Core Values

We build stronger communities where people matter by putting our core values into action.

Deliver an Exceptional Experience

Shine Through Service

Lead with Integrity

Create Positive Impact

Foster Genuine Relationships

What We Offer

• Competitive pay
• Generous 401(k) retirement plan
• Health, dental, and vision insurance
• Life and long-term disability insurance
• Incentive bonus program
• Paid vacation, holiday, and sick time
• Paid parental leave

Well-Rounded Employee Assistance Program (EAP)

• Supportive team environment
• Opportunities to serve and engage in local communities

Position Summary

In this role, you will serve as a primary point of contact for customers by processing financial transactions, assisting with account-related services, and supporting daily branch operations. The ideal candidate is detail-oriented, dependable, and committed to providing exceptional customer service while maintaining accuracy, security, and compliance with Bank policies and procedures. This position requires strong communication skills, accurate cash handling, and the ability to identify customer needs. This role offers the opportunity to build customer relationships, contribute to branch success, and support the financial needs of the communities we serve.

Principal Duties and Responsibilities

Serves customers with their accounts at teller windows and/or drive up windows by completing a variety of transactions according to Bank policy and procedure. Accepts and processes deposits, withdrawals, transfers monies, cashes checks and bonds, fills coin/currency orders. Accepts loan payments, and utility payments. Process the purchase of money orders gift cards and cashier checks. Processes cash advances. Enters transaction information into computer and prints receipts for customer giving cash back when appropriate. Transactions may be completed over the telephone.

Opens, processes and records night deposits. Processes mail transactions, telephone transfers and credit card advances. Cash in savings bonds.

Performs other customer services such as helping customers with check orders, updating customer addresses and account records by completing change of address forms, assisting customers with telephone transfers and inquiries. May open or close savings, checking and CD accounts at Branches, or assist in gathering the needed information for this process.

Balances cash drawer according to accepted procedure. Notifies supervisor if there are problems or concerns. Counts cash and runs coin counter as needed, maintains adequate supply of cash on hand. May need to strap cash, roll coin, and sort out mutilated money. Tellers are expected to have no or only minimal variations in cash drawer.

Professionally promotes and sells additional Bank services. Recognizes additional customer needs and refers to appropriate department for assistance.

May be required to order gift cards and related supplies, check-in and verify receipt of gift card orders, balances cards received/sold to G/L daily, pays for cards purchased, and keeps records.

May be responsible for balancing vault cash and coin machine according to established procedures. May be responsible for balancing money order machine at end of day.

May be responsible for maintaining and balancing ATM machine.

Performs opening and closing duties according to established schedule and procedures.

Knows and strictly follows all security and internal control procedures. Notifies supervisor immediately of any suspicious activity or questionable transactions.

May have responsibility for location security duties including enabling security system and opening and closing vaults.

May assist customers with safe deposit box requests. Opens and closes safe deposit box accounts, processes payments and other billing activities, etc.

Timely completion of required online training courses

May need to assist or serve as back-up for the Senior Teller, which may include determining how much money to buy and sell from/to vendor and preparing money for pickup from the vendor.

May be required to balance and OFAC cashier checks

May need to request or order supplies from Main Bank or other vendors

May need to occasionally test alarms on vault, night deposit, and hand-held devices

May need to clean coin and currency counters and image scanners

Additional Duties and Responsibilities

• May perform general office duties including answering/transferring phone calls, preparing incoming/outgoing mail, making copies, requesting maintenance service, etc.
• May need to perform light janitorial duties including, dusting, vacuuming, wet mopping, and light shoveling.
• Attends teller and other staff and training meetings as required.
• May operate Image Formula scanner to image branch work
• May be asked to serve as a Notary Public and notarize official government documents
• May need to gather information from customers for new account opening
• Other duties as may be necessary to fulfill the responsibilities of this position.

Qualifications

• Must have earned or be in the pursuit of a high school diploma or equivalent program.
• Previous customer service experience preferred.
• Demonstrates a friendly, courteous, and professional customer service attitude.
• Possesses basic mathematical skills (add, subtract, multiply, divide, fractions, percents, decimals).
• Operate a computer in a Windows environment for word processing, e-mail, internet/intranet and other bank specific software.
• Utilizes a variety of office equipment including computer, calculator, printer, fax/scanner/copier, and multi-line telephone.
• Exhibits excellent verbal communication skills for interacting professionally with customers (in both pleasant and difficult situations) and relating to other employees.
• Maintains the integrity of highly confidential customer and Bank information.
• Has the ability to deal effectively with time pressures and stress that can change hourly depending on the level of customer activity.

Working Conditions

Work is performed largely in a pleasant office environment, and requires frequent use of computers, telephones, and other office and banking-specific equipment, with sustained mental focus and visual attention. There will be prolonged standing, along with some prolonged sitting, bending, and stooping. May carry coin (weighing up to 50 lbs.) to vault area. May be required to travel to and temporarily work from other branch locations to support staffing needs. Work is generally performed during regular business hours, including rotating Saturday shifts, and will average 40 hours a week.

Northwestern Bank is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.