About The Role

DescriptionBENEFITS THAT BENEFIT YOU

FREE YMCA Family Gym Membership and Program Discounts

Education Assistance Program Up To $1,500 per year

YMCA Retirement Fund

Paid Sick Leave

Flexible Schedule

What does a Member Engagement Specialist do?
Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollments
Engage members and manage and monitor recruitment and retention tracking and reporting
Identify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etc
Generate new prospective members through collaboration with Program Coordinator/Director
Handle all new/follow up phone calls regarding facility membership promptly and in a professional courteous manner
Perform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee payments
Ensure knowledge of YMCA programs and assist with program enrollment
Follow check-in and service procedures
Follow cash management and receipting procedures
Handle telephone reception
Maintain a neat and organized Service Desk. Ensure the front lobby area remains tidy and clean
Stock work areas with forms and stationary supplies
Be proactive with information and knowledge of all program information and changes
Complete opening and closing building procedures
Provides exceptional customer service and fosters connections with members

Our Commitment to Belonging

At the Channel Islands YMCA, we are committed to building bridges within our communities. We aspire to create spaces, experiences, and a culture where all people belong and feel connected.

Qualifications

Must be at least 18 years old
High School Diploma or equivalent
Previous customer service experience preferred
Complete required certifications within 60 days of hire
Complete all required Branch and Position specific trainings as required within two weeks of hire
Ability to obtain a criminal record clearance