Customer Service Representative, Welcome Centre

SAIT’s Marketing department works to share the right message, in the right place, at the right time with prospective students, industry and the community. Join a creative team that leads the institutional marketing and recruitment plan to deliver cohesive and impactful experiences across every touchpoint – from digital channels to in-person events.

The Opportunity

Job classification: A5019 - Customer Service Representative

# of positions: 2

Salary range: $51,209.60 - $55,057.60. Placement within the range is typically based upon a review of skills, experience, and internal equity.

Hours per week: 40

Paid leave: 3 weeks vacation per year

Deadline to apply: 4:00PM on July 21, 2026

The Welcome Centre Customer Service Representative (CSR) is the first point of contact for prospective and current students, alumni, staff, faculty, and community members. As a key member of the Welcome Centre team, this role delivers welcoming, knowledgeable, and student-centered service across multiple channels.

The CSR provides information, triages inquiries, connects guests to the right resources, and supports recruitment, engagement, and special events. Success in this role requires strong communication skills, sound judgment, adaptability, and a commitment to exceptional service and student success.

How you'll contribute

• Deliver welcoming, professional, and student-centered service across phone, online and in-person service channels, providing information, triaging inquiries, and connecting individuals with the appropriate resources.
• Support prospective and current students throughout their journey by providing accurate guidance, resolving concerns, and escalating complex issues as needed.
• Contribute to recruitment, engagement, and student experience initiatives, including campus tours, orientation, open houses, convocation, events, and Welcome Centre pop-ups.
• Support maintaining accurate records, reporting and operational data collection.
• Develop and maintain strong knowledge of SAIT programs, services, processes, policies, and Protection of Privacy Act (POPA) requirements to ensure accurate and compliant information sharing.
• Collaborate with colleagues across SAIT to deliver seamless service, support student success, and ensure effective referrals.
• Model collaboration and service excellence by supporting the onboarding, training, and mentorship of new team members, student ambassadors, practicum students, and volunteers.
• Contribute to continuous improvement by identifying service enhancements, sharing feedback, and participating in ongoing professional development.

What you bring

Minimum

• Diploma in Business Administration, hospitality, administrative information management, marketing, communications, or related fields
• 1-2 years in a customer-facing role, preferably in education, hospitality, or retail
• Equivalent combination of experience and education may be considered

Skills

• Excellent written, verbal, and public-speaking communication skills
• Strong customer service, hospitality, and service-oriented mindset
• Exceptional organization, time management, and self-management abilities
• Ability to work independently with minimal supervision
• Proven ability to thrive under pressure while maintaining a professional, positive attitude
• Strong intercultural competence and commitment to fostering an inclusive environment
• Quick learner with strong digital dexterity and ability to adapt to new systems and technologies
• Resilient, adaptable, and solution-focused approach to work