IT Program Manager

DescriptionIT Program Manager Business Process & Delivery

Role Summary

We are seeking an experienced IT Program Manager who can partner closely with business leaders to understand, document, and improve business processes, then plan and execute technology initiatives that support those processes

This role requires someone who is equally comfortable in discovery conversations with business stakeholders and in driving disciplined execution across IT teams

Key Responsibilities

Business Process Discovery & Documentation

• Partner with business stakeholders to understand end to end business processes
• Facilitate workshops and interviews to document current state workflows
• Identify gaps, inefficiencies, risks, and improvement opportunities
• Create clear, consumable process documentation (current and future state)

Planning & Solution Shaping

• Lead planning sessions with business and technical teams
• Translate business needs into actionable delivery plans
• Define scope, milestones, dependencies, risks, and success metrics
• Provide guidance and recommendations based on experience and best practices
• Ensure alignment between business priorities and technical execution

Program & Project Execution

• Own delivery of one or more IT programs or complex projects
• Coordinate work across internal teams and external vendors
• Actively manage risks, issues, and tradeoffs
• Drive accountability and decision making
• Communicate clearly with executive and operational stakeholders

Stakeholder Leadership

Serve as a trusted partner to business leaders

Set expectations and manage change effectively

Escalate issues early with proposed solutions

Balance speed, quality and business impact

QualificationsRequired Experience & Skills 8+ years delivering IT projects or programs in business critical environments

Demonstrated experience learning and documenting business processes

Strong facilitation and stakeholder management skills

Proven ability to turn ambiguity into structured plans

Experience leading planning and execution, not just tracking work

Excellent written and verbal communication skills

Preferred Background

• Experience in enterprise systems (ERP, CRM, integrations, data platforms)
• Background in hospitality, consulting, operations, or business systems
• PMP or similar certification (helpful but not required)