About The Role

DescriptionPosition Description

Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry whose designated purpose is religious. We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping those experiencing homelessness and those in need. Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission Ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed. Employees are encouraged and expected to share the Gospel as opportunities arise.

Job Title: Guest Service Coordinator I (GSC)

Exempt/Non-Exempt: Non-Exempt

Reports to: Guest Services Manager

Full or Part-time: Part-time

Team: Mens Residential Center

Position Summary: The Guest Services Coordinator (GSC) provides services of care for shelter guests assigned to them during their residency at Wheeler Mission and general guest support. This includes assisting the GSC II and GSC Ill with evening/weekend activities as assigned.

QualificationsKey Duties and Responsibilities

Brief description of duties in order of priority

Resident Support: Assists with the daily operation of programs and creates a welcoming environment. Daily the GSC

Checks guests in and out using guest software, in accordance with Wheeler policies and procedures. Inform staff of any guests not returning through written form.
Provides guests with guidance when needed and appropriate, using approved techniques and scripture.
Assists with monitoring meals, ensuring that assigned daily tasks are complete.
Collaborates with other staff in facilitating nightly activities for the guests and supervises these activities.
As appropriate to role, mediates disputes and records the incidents leaving this information for the Director and other program staff.
Greets volunteers, showing them to their volunteer area and providing supervision as needed.
Assists with special events and other program duties as assigned.
Administrative Responsibilities: Performs a variety of administrative tasks to support the program operations Regular administrative duties include:
Meets daily with team members and supervisor to review any guest changes and situations that need to be addressed.
Participates in daily, weekly and other regular program meetings.
Completes paperwork, incident reports, answers email, and keeps on top of required reporting.

REPORTING RELATIONSHIPS

This position has no direct reports but may be asked to assist in the supervision of program guests and volunteers.

Competencies Required

Unique for this job
Unique for this job

Adaptability

Collaboration

Guest/Customer Focus

Listening

Emotional Intelligence

Patience

Compassion

Conflict Resolution

Timeliness

Communicates Effectively

MINIMUM QUALIFICATIONS

Education/Experience

1+ years of successful, recent work experience, demonstrating dependability and a strong work ethic.

Ability to be flexible for different shifts, work hours, or occasional weekends as needed. The GSC position is staffed 24 hours a day and shifts may change at the discretion of the Director. On occasion, the role may have extended hours or overtime as the guest census requires.

Verbal communication skills to communicate effectively with others, and written communication skills to read, write, and interpret written documents that are essential to the role.

A high school diploma, GED or be willing to work toward HSE in the first year of employment.

Demonstrated desire to learn, grow and develop in previous roles and situations.

Demonstrated ability to learn software systems that support role and WM operations.

1+ years general experience in a non-profit program department, preferred.

Familiarity with the Wheeler Mission program focus and our residents’ experience, including addiction support, mental health issues, and trauma support, strongly preferred.