About The Role

DescriptionFounded in Santa Clara County in 1928, Goodwill of Silicon is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities.

Job Responsibilities

Overview

The E-Commerce Associate - 1 position is an entry level role performing a variety of duties to achieve our common goal of selling donated items online for our retail store teams. This position is a prerequisite for promotion to E-Commerce Associate - 2 or E-Commerce Associate - 3.

Major responsibilities Production

Quickly and efficiently process books and media on the Autoline Conveyor Scanning Machine.
Place smallware, trash, recycling, and other non-book or non-media items in their designated areas as directed by management.
Check the condition of items to ensure it meets defined quality standards.
Maintain established productivity goals without loss of quality of work.
Tracks production output as well as product levels and records on appropriate forms.
Maintains work areas in a neat and orderly manner with clean-up activities performed throughout the day.
Record assigned metrics and complete daily reports.

General responsibilities

Maintain a neat, clean, and organized work area at all times.
Meet productivity goals for the assigned role on a consistent basis.
Adhere to all agency policies and procedures.
Other duties as assigned by a supervisor or manager.

QualificationsRequirements

Knowledge of general arithmetic (adding/subtracting) is required

Preferred Qualifications

Ability to read. write and speak in English. Spanish a plus.
Ability to type in English fast enough to meet production goals.
Knowledge of general arithmetic (adding/subtracting) required.
Experience in material handling
Strong organizational skills, ability to work well with others in a close office environment.

Equipment Used

Computer PC/Tablet, Rolling containers, watermelon boxes, barrels, plastic totes, hand truck, furniture dolly, etc.

Aptitudes/skills/temperament

Ability to coordinate hand-eye-foot movement to safely maneuver/handle equipment and lift/stack donations.

Ability to understand English, accept directions and follow procedures.

Ability to perform routine work, adapting to change as it relates to workflow.

Ability to maintain self-control and work in cooperation with co-workers.

Ability to examine items and visually differentiating between them based on quality standards.

Ability to meet and maintain established standards

An amiable and welcoming attitude, with the ability to make people feel at ease

An outgoing and enthusiastic attitude towards the organization and our programs

The ability to work independently and in groups, while maximizing time and resources

The ability to “catch on” or understand instructions and their underlying principles. The ability to reason and make judgments.

Strong writing skills that include: the ability to understand meaning of words and ideas associated with them and to use them effectively; to comprehend English language; construct whole sentences and paragraphs that present information clearly, proofread and correct spelling and grammatical errors

The ability to enter data efficiently and accurately and proper handling of confidential information

Being willing to accept responsibility for the direction, control or planning of an activity

Being able to deal with people beyond giving and receiving instructions

Being able to keep calm and collected in unusual or dangerous situations and to work under adverse conditions if necessary

Being respectful of and conform with set limits, tolerances and standards