Customer Service Lead

Purpose of Role

Sales representative supporting internal and external customer and CSE team management. 

Key Activities

• •Leading CSE team and coordinate related issues to support businesses growth.
• •Acting a key role to communicate with internal and external stakeholder.
• •Prepare sales and service quotations for related products and services.
• •Enter sales and service orders into SAP business systems.
• •Monitor sales and service orders and expedite parts.
• •Prepare weekly sales report & run BW reports.
• •Assist in making GPN / BOM creation requests, raise GCN, I-project.
• •Prepare shipping documentation and liaise with internal departments related to shipping;
• •Maintain excellent service and build good rapport with customers (both internal and external
• •stakeholders)
• •Provide support to the product marketing & training functions.
• •Perform other related customer service functions as assigned from time to time.

• Familiar with ERP system SAP
• C4C system usage 
• Support manager’s request of related business data report.

 

Experience

•5-7 Years in customer support field

Technical Skills

• •Diploma in Mechanical Engineering or other discipline
• •M/S software 
• •ERP SAP 

People Skills

•Self-motivated, with the ability to work both independently or in a team where required

•Communication skill

•People management

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With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ( Careers - Smiths Group plc )