Head of Delivery (Fintech)

We are Merlin Digital Partner ! A leading IT and Digital headhunting company who stands out from the crowd, boasting over a decade of experience. We've successfully collaborated and played a pivotal role in the growth of industry heavyweights such as Wallapop, Glovo, Banc Sabadell, and Duracell, among others.

Our emphasis lies in people-centric approaches and optimizing the selection processes . Our mission is to revolutionize companies by seamlessly integrating top-tier talent . What sets us apart is our in-depth understanding of each partner (being their best influencer!), addressing not only their needs but also capturing their essence.

Our partner is a rapidly expanding fintech , focused on providing flexible working capital and invoice advance solutions for businesses and entrepreneurs throughout Spain.

Mission

As a Organizational Coach , your mission will be to be a key driver of the company's organizational transformation journey: someone with a systemic mindset, strong influencing skills, and empathy, who can help scale the company's processes, culture, and team autonomy.

The Role

Reporting directly to the CEO, you will be responsible for

• Actively contributing to the company's organizational design and structure.
• Defining and executing the organizational improvement strategy, aligned with the company's business, technology, and departmental objectives.
• Providing methodological support for both strategic and tactical planning.
• Driving continuous improvement initiatives across Business functions (Sales, Risk, Finance, etc.) and Product & Technology.
• Embedding Lean-Agile principles across the organization and coaching teams on their practical application.
• Defining and providing area-specific metrics to Heads and teams, enabling effective iteration planning and roadmap prioritization based on team capacity.
• Partnering with the Talent & Culture team and the Leadership Team to evolve the company culture, increase team autonomy, and foster cross-functional collaboration.
• Facilitating team workshops and sessions when needed, including ideation, solution design, planning, retrospectives, conflict resolution, and continuous improvement initiatives.
• Promoting transparent communication and ensuring information is accessible across the organization.
• Defining, tracking, and measuring the impact of organizational improvement initiatives through relevant KPIs.

What we need

• At least 5 years of experience in a similar role or as an Organizational Consultant .
• Proven experience partnering with C-level executives and influencing stakeholders across all levels of the organization.
• Excellent communication, facilitation, and interpersonal skills , with the ability to build trust and drive alignment.
• Strong understanding of product development in complex organizational environments.
• Hands-on experience with Lean-Agile frameworks at scale , such as Nexus, LeSS, Spotify Model , or similar.
• Strong systems thinking capabilities, with experience analyzing organizational dynamics and designing effective solutions.
• Experience leading change management initiatives , using frameworks such as ADKAR or similar.
• Alignment with the company's values and a good sense of humor .

Nice to Have

• Certification in Coaching (ICF, ORSC) or Scaled Agile (LeSS, Nexus, Certified Agile Coach).
• Previous experience in high-growth startups or scale-ups .
• Previous experience in the fintech industry.
• Experience designing and delivering training sessions, workshops, and coaching programs for managers and teams.

What we offer

• Join a high-growth technology company at a pivotal stage of its journey.
• Build the core infrastructure and platform capabilities that will support future growth.
• 💡 Work on complex technical challenges with direct business impact.
• Flexible hybrid working model with remote options depending on location.
• Permanent contract .
• Flexible working hours .
• Private health insurance .
• 💳 Flexible benefits package .
• 🎉 Regular team events and company offsites .
• 📈 Strong opportunities for career growth and professional development .