Director of Call Center

Velaz Solar is a leading provider of sustainable, cost-effective solar solutions for individuals and businesses, committed to delivering quality, efficiency, and long-term value. As we continue to drive the transition to clean, renewable energy, we are seeking a Director of Call Center to lead our outbound sales and appointment-setting operations in Santo Domingo, Dominican Republic. This role is pivotal in shaping the performance-driven culture of our call center and ensuring our teams consistently achieve sales and revenue goals.

Key responsibilities include

• Lead and manage call center managers, supervisors, and agents, fostering a high-performance environment.
• Hire, train, and develop teams to ensure optimal productivity and professional growth.
• Set clear expectations, hold teams accountable, and create a strong performance-driven culture.
• Track and improve key performance indicators (KPIs) such as conversion rate, appointments set, close rate, and call volume.
• Monitor daily, weekly, and monthly performance, implementing strategies to increase efficiency and productivity.
• Utilize data-driven decision-making to ensure the team meets sales and revenue targets.
• Collaborate with senior leadership to align call center operations with company objectives and growth initiatives.

Required Qualifications

• High school diploma or equivalent
• Experience leading an outbound sales or lead generation call center focused on setting appointments
• Proven leadership overseeing approximately 50 total call center staff (agents plus supervisors/managers)
• Experience managing call center performance using KPIs such as conversion rate, appointments set, close rate, and call volume
• Experience using data-driven performance management (daily/weekly/monthly reporting and improvement cycles) in a call center environment
• Native Spanish proficiency
• Business-fluent English proficiency
• Legally authorized to work in the Dominican Republic
• Available to work Saturdays as part of the regular work schedule

Preferred Qualifications

• Experience hiring, training, and developing call center teams (agents and frontline leaders)
• Experience in the solar industry or broader renewable energy sector
• Legal employment benefits
• Career growth opportunities
• Supportive and dynamic team environment

Schedule

• Full-time position
• On-site role
• Saturday availability required

• 📩 Apply now: [email hidden]
• 📞 Phone: 849-570-3409