Sr. Client Partners

The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service and expand presence in different lines of business Applicants should also be proficient with sales management , spreadsheets, and other productivity software. Apply today and help us build meaningful, long-lasting relationships that move our business forward.

Objectives of this role

• Serve as the main point of contact in all matters related to client concerns and needs
• Be responsible for Revenue growth for current accounts -
• Measurable goals - 4 quarters - sales meetings , client reviews and engagement initiatives
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client current spend - work and maximize new opportunities
• Work with marketing and pre sales for RFP responses and other internal teams to develop strategic sales / marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our service offerings to better upsell and cross-sell to clients

Responsibilities

• Handle inquiries and requests from customers and address their needs
• Have goals for new meetings , lead generation , lead capture and conversion of the opportunity
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Generate progress reports for clients and senior leaders within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
• Support marketing and brand awareness while doing sales / account management activities
• Required skills and qualifications
• Experience in a sales or customer service role
• Accountable and self-driven resource
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail

Preferred skills and qualifications

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback