About The Role

We are looking for NOC Technicians to be parto of our team! The position works in a collaborative environment to support both new business initiatives and the stability of existing systems.

Aiming to fill a position that will focus on Monitoring Functions as a primary role and provide Tier1 level of support to our current Point of Sale solutions in Production environment.

Responsibilities

o Identification of the issues by using the different monitoring tools for the different platforms
o Lead communication (internal communication, bridges) between our teams, also including external communications to our Vendors and Customers
o Tier1 troubleshooting support for production & product business outages aiming to mitigate or resolve issues impacting regular operation.
o Primary point of contact for all business entities
o Review all standard SQL schema changes to make sure proper procedures are followed.
o Follow up with internal development team as needed.
o Respond and plan for service outages

Able to work in a fast-paced environment and analyze/troubleshoot complex problems.

o Be part of a 24/7-team to cover business needs.
o Ability to work a flexible schedule.
Educational and other technical
Associate degree or bachelor’s degree in Computer Science, Engineering, Information Technology or any other related discipline

Intermediate to high knowledge on the following areas

Microsoft SQL Server – SSMS Basic queries
Microsoft Server Environment

o Basic Windows Server 2008/2012/2016 administration
o Monitoring Windows Server
o Troubleshooting OS level issues
§ DNS | DHCP | IIS

Monitoring Solutions

o Solarwinds | ELK | ICINGA
Other technical skills desired

VMWare

o Basic understanding of VMWare

Networking

o Understanding of TCP/IP
o CCNA certification is a plus

Scripting experience using Bash, Batch files or PowerShell
Security

o Familiarity with PCI and SOX

ITIL or Cobit5 Frameworks

40 hours per week
Weekends off, Monday to Friday from 8 am to 5 pm.
Hybrid work, only 2 days from the office.
Life insurance 100% covered
50/50 Health insurance (optional)
50/50 Half scholarships (optional)
Annual salary appraisal
Internal savings and credits association
Christmas bonus above the law
Other benefits
If you are ready for this amazing opportunity, apply with us!

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