Team Leader - GGN

Team management experience communication skills- B2 High/C1 Level Minimum of 1 years’ experience within a contact Centre environment as a Team Manager Experience within customer services(Voice process) Excellent leadership and communication skills Should be comfortable with rotational shifts & Week Offs Strong coaching and people-development skills through call listening, quality feedback, etc. Ability to deal with demanding customers and escalations Energetic and motivating individual Creative thinking Education  Graduate Team Leader – Travel Process (Inbound) 📍 Gurgaon (Sector 30) ✈️ Travel/Ticketing experience mandatory (Amadeus/GDS/Sabre) 👥 Minimum 1 year TL experience 🕒 24/7 shifts | 2 days off Education : HSC /Grad Experience : Minimum 1 year of experience as a TL / Customer Service Experience (Inbound) Background : BPO Experience Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage Notice Period : Minimum 15 days or immediate Team management experience communication skills- B2 High/C1 Level Minimum of 1 years’ experience within a contact Centre environment as a Team Manager Experience within customer services(Voice process) Excellent leadership and communication skills Should be comfortable with rotational shifts & Week Offs Strong coaching and people-development skills through call listening, quality feedback, etc. Ability to deal with demanding customers and escalations Energetic and motivating individual Creative thinking Education  Graduate