Office Manager

 

Office Services Manager

Miami, FL (onsite)

4+Month (Temp to Perm)

Mon-Fri, 8am - 5pm

• Manage the daily operations of a small to medium-sized office site while supervising a team of 3 employees.
• Oversee office services including print/copy/scan, mail, courier, managed print, hospitality, conference room support, imaging, and reception backup.
• Ensure service levels, operational efficiency, customer satisfaction, and compliance with established standards.
• Support a professional, customer-focused environment while meeting daily operational and reporting requirements.

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Requirements

• High school diploma or GED required.
• 3–5 years of related office services, B2B, technical support, or customer-facing experience required.
• Minimum 2 years of supervisory or management experience strongly preferred.
• Previous experience in a law firm or professional services environment preferred.
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Responsibilities

• Supervise, coach, train, cross-train, counsel, evaluate, and develop team members through performance management and individual development plans.
• Schedule staff and assign work based on production demands, employee skills, and business priorities.
• Operate and support Ricoh printers/copiers for printing, copying, scanning, and related office services.
• Coordinate incoming service requests, mail, overnight packages, courier services, and hospitality functions.
• Assist with conference room setups, including food and beverage arrangements, and provide reception backup as needed.
• Monitor production labor, quality standards, service level agreements (SLAs), deadlines, audits, and compliance requirements.
• Maintain daily customer contact, respond to service requests, resolve operational issues, and support business process improvements.
• Prepare site reports, customer presentations, and business reviews while maintaining required documentation.
• Coordinate with internal teams regarding orders, pricing, invoicing, and operational support.
• Promote a positive work environment focused on teamwork, customer service, employee recognition, and retention.
• Identify process gaps, update documentation, and support continuous operational improvements.
• Perform other assigned duties as required.

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• Candidates must be able to lift 50 pounds and stand for extended periods of time.
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