About The Role

Training Needs Analysis: Ability to extend follow- up support on the floor to sustain learning and improve performance.
Curriculum and Course Design: Demonstrates end to end understanding of course design methodologies.
Content Development: Demonstrates end to end understanding of content development and maintains appropriate methodology.
Course Delivery: Possesses effective delivery/training techniques and methods.
Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.

CS and Tech Domain: Training experience in effective communication, customer service, technical support, and culture
Technology Functional Knowledge: Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively
High Impact Communication: Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by Example
Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions /alternatives, keeping in mind the various stake holders
Profile Screening Criteria /Checks: Screening according to skills defined above - At least 3 years of training experience in soft skills and customer service.

Graduate of any 4-year course.
At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry.
Preferably with background or knowledge in Tech Support.
Excellent oral and written communication.