Platform Manager

About Crypto Finance

Crypto Finance Group, part of Deutsche Börse Group, provides professional digital asset solutions to institutional clients. The Group comprises Crypto Finance AG, regulated by FINMA in Switzerland, offering trading, custody, and wallet services, as well as Crypto Finance (Deutschland) GmbH, regulated by BaFin in Germany, offering trading and custody services. As of 25 January 2025, Crypto Finance secured a MiCAR license for the European market as one of the first providers in the EU. Crypto Finance AG is a SIX-approved crypto custodian for ETP issuers.

For more information, please visit our website at About us - Crypto Finance

We are looking for a Platform Manager 100% to own the operational excellence of Crypto Finance platforms. You will ensure high availability, manage production incidents, support internal and external stakeholders, and drive continuous platform improvements. This role sits at the intersection of technology, operations, and stakeholder service.

Requirements

• 3+ years of experience in platform operations, technical product management, or systems support within financial services
• Hands-on experience operating or managing production-grade financial technology platforms
• Experience with production incident management and root cause analysis
• Strong understanding of API-based integrations and system connectivity (e.g., FIX, REST, WebSocket)
• Proficiency in ticketing/backlog management tools (Jira preferred)
• Excellent communication skills with the ability to interface with both technical teams and business stakeholders
• Familiarity with regulatory and compliance frameworks relevant to financial markets

Nice to Have

• Experience in digital asset / cryptocurrency infrastructure
• Knowledge of trading systems, order management or market making
• Experience with high-frequency or low-latency systems
• Familiarity with DORA (Digital Operational Resilience Act) requirements

Responsibilities

Platform Operations: Oversee the day-to-day operations of Crypto Finance platforms, ensuring high availability, stability, and performance

Production Issue Management: Monitor and resolve production issues, ensuring minimal disruption to business operations

Client Support and Integration: Work with institutional clients to support platform integration, troubleshoot issues, and provide technical assistance. Ensure each client passes the conformance testing certification before going live to production

System Configuration: Configure and maintain platform settings based on business and client requirements

Ticket and Backlog Management: Open, track, and manage tickets for both production issues and platform improvements, while maintaining and prioritizing the backlog

Platform Optimization: Continuously evaluate platform performance and ensure implementation of improvements to enhance reliability, speed, and scalability

Project Management Support: Assist in managing ongoing product initiatives, acting as a deputy for the Product Manager when needed, and ensuring that platform upgrades are delivered on time

Stakeholder Communication: Collaborate with internal teams (engineering, trading, operations,) external clients and vendor partners to ensure the platform meets business needs and resolves issues promptly

Security and Compliance: Ensure that the platform adheres to all relevant security, regulatory, and compliance requirements (inc. DORA)

Knowledge Management: Maintain comprehensive platform documentation and knowledge base

Benefits

• Be part of an international, fast-paced blockchain and fintech team led by experienced professionals
• Opportunity to travel and attend leading events
• Shape the future of finance while working at the cutting edge of B2B digital asset solutions
• Contribute to a collaborative, entrepreneurial culture with flat hierarchies
• Take on meaningful responsibility with room for learning and professional growth
• Gain deep industry insights and make a tangible impact
• Join regular company-wide meetings, knowledge-sharing sessions, and team events
• Enjoy a modern and central workplace in Zurich with top-tier infrastructure
• Our culture

At the heart of our company, we prioritize

Innovation and Continuous Learning

Collaboration and Knowledge Sharing

Entrepreneurial Spirit and Flat Hierarchies

Values such as Excellence, Delivery, Ownership, Passion, and Unity

Please note

We do not accept CVs from recruiting or staffing agencies.

Visit website

The Crypto Finance Group provides institutional and professional investors products and services with a level of quality, reliability, and security that is unique in the digital asset space today. The group provides asset management, with the first regulated asset manager for crypto asset funds authorised by FINMA; brokerage services for 24/7 crypto asset trading; and crypto asset storage infrastructure and tokenisation solutions. Since its founding in 2017, the group has been recognised several times, including as a Crypto Valley Top 50 blockchain company, Top 100 Swiss Start-up, and 2019 Swiss FinTech Award winner. The Crypto Finance Group has offices in Zurich and Zug in the Crypto Valley, which is home to one of the world’s densest clusters of crypto-economic companies and innovative organisations that utilise blockchain technology.

The Crypto Finance Group is a fast-growing, exciting place to work with tremendous opportunities for personal development and professional advancement.