Senior Professional, Stores Training & Experience

The annual base salary for this position ranges from $83,100.00 in our lowest geographic market to $164,300.00 in our highest geographic market. Actual salary will vary based on a candidate's location, qualifications, skills and experience.

Information about benefits can be found here.

WHO YOU’LL WORK WITH

• This role supports Global Retail Training & Experience, Digital Learning, Store Operations,
• Merchandising, and Regional/Store leadership to deliver scalable learning experiences. The
• specialist reports to a Global Retail Training Manager and works closely with Global
• Training Captain program, Global Partner Market Directors and cross-functional subject
• matter experts to build, launch, and sustain store-ready content and programs.

WHO WE ARE LOOKING FOR

• The ideal candidate is a digitally fluent retail learning professional who can translate
• strategy into simple, motivating store experiences. They bring strong LMS administration
• skills, content operations discipline, and a bias for action, able to build learning agendas,
• publish seasonal product knowledge, and execute Training Captain programs across
• multiple geographies. They are equally comfortable working with store leaders and
• partnering with global teams to standardize tools, measure adoption, and iterate based on
• performance data. They write clearly, manage multiple workstreams without losing details,
• and use KPIs to design recognition, incentives, and contests that improve service, selling
• behaviors, and operational excellence.

• Open to work in Boston, MA.
• 3–5 years of experience in retail training, learning operations, or store

communications, including LMS/learning technology administration.

• Bachelor's degree in Learning & Development, Education, Communications,

• Business, or related field. Will accept any suitable combination of education,
• experience and training.

• Experience building learning content (job aids, facilitation guides, digital modules)

• and managing program execution through seasonal retail rhythms; certification in
• instructional design, learning technologies, or project management a plus.

• Because this workstream supports multi-language translation and localization,

fluency in multiple languages is a strong plus.

WHAT YOU’LL WORK ON

• You’ll build and manage retail learning programs that scale globally from LMS publishing
• and digital learning operations to Global Training Captain program execution. You’ll create
• seasonal product knowledge and onboarding resources, and you’ll design KPI-driven
• recognition and contests that energize teams and elevate service and selling behaviors.

• You’ll administer and optimize the LMS (user groups, enrollments, assignments,

• curricula, reporting, publishing standards), partnering with Digital Learning/IT to
• improve usability, governance, and data quality.

• You’ll partner with Training Captain program execution: toolkits, communications,

• enablement, and feedback loops—ensuring stores have what they need to deliver
• consistent, engaging training moments.

• You’ll build seasonal learning agendas aligned to retail priorities (product launches,

• service focus, operational readiness), coordinating inputs from Merchandising,
• Brand, and Store Ops.

• You’ll create and evolve onboarding resources (leader guides, checklists, quick-

• reference tools) and measure completion/adoption to drive continuous
• improvement.

• You’ll develop service and selling resources and training (selling behaviors, service

• standards, product storytelling, floor leadership routines), partnering with Store Ops
• and regional teams to pilot, refine, and scale content across markets.

• You’ll design and update associate and leader incentive programming (monthly

• recognition, spot awards, leader toolkits), ensuring programs are equitable, simple
• to execute, and aligned to business goals.

• You’ll create, launch, and track performance and KPI-driven store contests,

including rules, dashboards, communication cadence, and post-mortem insights to

share what worked and scale best practices.

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.