PBX Operator

Job Summary

Answer incoming switchboard calls from the public/customers and route them as requested. Be able to adapt easily to a changing work environment. Utilize troubleshooting and decision making skills to resolve questions. Take on corporate assignments as assigned.

Job Description

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Process incoming calls, obtains necessary information to transfer calls to department, personnel and/or extension.
• Provides administrative support to call center department by distributing information, documents, and other materials as needed.
• Correspond with our customers through inbound or outbound calls
• Other duties as assigned
• Meet quality and performance standards
• Maintain confidentiality of bank record and documents

SKILLS

• Good verbal and written communication skills
• Ability to navigate easily on basic computer functions
• Good customers service orientation skills.
• Must be willing to work in an environment that requires 100% phone-based customer interaction
• Flexible to work schedule
• Bilingual in English and Spanish

EDUCATION & EXPERIENCE

• High school Diploma or equivalent
• 6 months in an office environment with some receptionist experience desired