2026-27 - Front Desk Duty Manager (Furano)

Job Title : Front Desk Duty Manager

JOB DESCRIPTION

• This position plays a central role within the Front Office, providing high-quality guest service and ensuring smooth daily operations.
• The role involves overseeing front desk functions, leading the team, and coordinating with other departments to enhance guest satisfaction and overall service quality.

JOB OVERVIEW/RESPONSIBILITIES

Guest Service & Front Office Operations

• Manage all front desk operations including check-in, check-out, and VIP guest services
• Handle guest inquiries, requests, and complaints in a professional and efficient manner
• Coordinate room assignments, upgrades, and special requests
• Maintain a clean, welcoming, and pleasant lobby and front office environment

Team Leadership & Training

• Lead and support front office team members to ensure effective performance
• Provide ongoing coaching and training to maintain service standards
• Manage work schedules and ensure smooth shift handovers

Reservations & Revenue Support

• Monitor room availability, rates, and reservations to support occupancy levels
• Work closely with reservations and other departments

Cross-Department Collaboration & Process Improvement

• Coordinate effectively with Housekeeping, F&B, and other departments
• Identify and support improvements to operational processes

Safety, Security & Financial Support

• Ensure compliance with hotel safety and security procedures
• Assist with financial tasks including cash handling and reporting

Training and support will be provided to help you succeed in the role.

REQUIREMENTS

【Must】

• Experience
• Proven experience leading and managing a high-performing team
• Demonstrated ability to motivate and inspire team members
• Education and Qualification
• Valid working visa in Japan
• Skills
• Strong time management and prioritization skills
• Excellent problem-solving abilities to ensure smooth operations
• Excellent interpersonal and communication skills
• Language Skills
• Business level or above in English
• Competencies
• Ability to remain calm and composed under pressure
• Flexibility to turn challenges into seamless guest experiences
• Natural leadership with strong decision-making skills
• Friendly, polite, and professional attitude toward guests and colleagues

【Preferred】

• Experience
• Prior experience in the hotel or resort industry
• Experience working in winter resorts or tourism operations
• Education and Qualification
• Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
• Skills
• Experience in improving operational efficiency and workflows
• Experience using hotel reservation or property management systems (PMS)
• Language Skills
• Conversational level or above in Japanese
• Competencies
• Passion for winter tourism, resort operations, and seasonal activities

Employment Terms and Condition

Contract Period & Renewal

• Contract Period: 11/2/2026 - 3/30/2027
• Contract renewal: Applicable
• Reason of Renewal:
• Employee’s work performance and attitude.
• Company’s business demands.

Duty, Work Location & Scope of Changes

• Duty: may be changed as determined by the company
• Initial Work Location: one of the company’s properties in Niseko Area or Rusutsu, Hokkaido
• Scope of changes: company properties in Niseko Area, Rusutsu or Furano.
• Training may be conducted at other location.
• Employees may be required to work at different properties based on operational needs.
• The initial assignment will be determined by the company.

Commuting & Workplace policy

• Private Vehicle Commuting: Not permitted
• Measures to prevent passive smoking: indoor smoking prohibited

Working hours, Days off & Overtime

• Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00
• Days off: two days off per week (based on shift schedule)
• Overtime: Yes
• Monthly Average Overtime Hours: 10 hours per month
• 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)

Salary Package / Benefit

• Salary: 2,000 yen / per hour ~
• Subsidized Ski Pass on your location or Recreational Allowance
• Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.
• Staff Accommodation Available
• Company Events