Specialist, Know Your Customer, SME Banking

Responsibilities

To provide: (i) KYC and account opening for new corporate customers from end to end; and (ii) to manage a portfolio of assigned new applications, achieve new client acquisition target with reasonable turnaround time.

• To receive account opening leads from different referrals sources in IBG.
• To contact prospect corporate customers to conduct Know Your Customer (KYC) : verify UBO/understand business/ assess AML risk .
• To request for documents for review and assess risk
• Follow up with customers on outstanding documents.
• To input data into AOS system for BCAP screening & approval process.
• To seek approval from Team Head / Department Head or to seek recommendation from Unit Head for approval from Higher Authority.
• To deliver quality service to prospective customers
• To liaise and work with internal departments/ RMs/ CSO to facilitate a smooth delivery of customer service and to accomplish assigned tasks.
• To perform other administrative & operations works as required.
• Ensure compliance of mandatory banking processes

Requirements

• Customer focus, good analytical and logical thinking, responsive and a team player.
• Good interpersonal skills, able to communicate with customers and internal stakeholders effectively.
• Concern for data accuracy and attention to details with good product & process knowledge.
• Proficiency in the use of MS Office including Excel.
• Good multi-tasking skills and ability to work independent and under pressure
• Proficiency in both English and Cantonese. Mandarin is highly preferred.

Location

One Island East

Job

Compliance

Schedule

Regular

Employee Status

Full time