Documentation Specialist (Fully Remote, LATAM)

We’ve taken a disciplined approach to compensation from day one. It’s the only way to keep things consistent, fair, and strategic—so both our team and company can grow in a healthy way.

We set ranges using benchmarking data (incl. Pave.com - the best source for early-stage companies since it pulls directly from HR systems).

Offers are based on 3 factors

• Performance potential: how you did in interviews and how closely your experience matches the role
• Seniority: the depth of your relevant experience
• Location: cost of living differences.

Overview

Application

Meadow is transforming end-of-life care, one of the largest and most overlooked industries in America. In under two years, we became the largest independent funeral home in California and have since expanded to multiple states, with more markets on the way. We’ve earned an 80+ NPS, glowing reviews, and the trust of hundreds of families every month.

We believe great people live everywhere. Our team works across continents and time zones, grounded by shared values: high standards, deep empathy, and a drive to do work that matters.

Why join

• Remote-first, global team — work from anywhere, be trusted to deliver
• Fair, transparent compensation — competitive pay, benchmarked globally.
• High expectations, high support — we invest in training and growth
• Respect and humanity — no burnout culture, no hero worship
• Real-world impact — your work supports families when it matters most.
• Learn more about our global teams here. If this sounds like your kind of team, reach out!

About the Role

Death certificates are one of the most consequential documents a family will ever deal with and getting them right, on time, is something they shouldn't have to worry about. As a Documentation Specialist, you'll make sure they don't.

You'll work directly with physicians and medical facilities to obtain accurate cause-of-death information, secure required signatures, and ensure all documentation meets state requirements. You'll own key steps in the filing process, collaborate with our Filing Specialist and operations team, and keep families informed throughout.

This role calls for persistence, precision, and genuine care. You'll often be navigating busy medical offices and sensitive family situations at the same time and doing it with calm professionalism is what makes the difference.

What You’ll Do

• Contact physicians and medical facilities - primarily by phone - to obtain accurate cause-of-death information and required signatures, with professionalism and persistence.
• Review, verify, and document medical information in accordance with state regulations, keeping precise records at every step.
• Manage multiple cases simultaneously - proactively identifying delays, coordinating with the Filing Specialist, and ensuring deadlines are met.
• Keep families updated with clear, empathetic communication — translating complex requirements into language that's easy to understand during a difficult time.
• Work across HubSpot, Aircall, Slack, and our internal case management system to stay organized and keep the team aligned.

Requirements & Qualifications

• 2+ years of experience in office administration, deathcare services, or another role involving follow-up and detailed documentation.
• Strong written and spoken English.
• Comfortable making consistent follow-up calls and navigating busy medical offices while maintaining a courteous, professional, and solution-oriented approach.
• Able to manage multiple cases at different stages, meet strict filing deadlines, and keep accurate records.
• Skilled at explaining requirements simply, listening with empathy, and documenting information precisely.
• Quick to learn and use modern tools like Notion, Slack, and Aircall to stay connected and organized.

Details

• Remote, full-time
• Compensation: $6.40-$13.00/hr
• Tools: HubSpot (CRM), Aircall (phone), Slack, and our case management system
• Shift: Monday-Friday, US Business hours

Why Join Us

Fully remote: Work from anywhere

Benefits: PTO, 10 Paid Holidays, Paid Training

Global collaboration: Work with teammates around the world.

Purpose-driven work: Make a real difference during one of life’s most meaningful transitions

Supportive, growth-minded team: Bring your drive and eagerness to learn; we’ll support you every step of the way

Team & Culture: Learn from experienced leaders and work closely with a founding team that values respect, collaboration, and building a healthy culture alongside a successful business.