$370–$560 USD/month

About the company

Remote World is partnering with a UK-based wellness subscription brand to hire for this role. They deliver curated self-care and wellness boxes to 80,000+ active members every month — and when something goes wrong with a delivery or subscription, they want their members to feel genuinely looked after.

The role

You'll handle inbound support from members via live chat and email — managing subscription changes, chasing missing deliveries, answering product questions, and making sure every interaction leaves members feeling valued rather than frustrated.

What you'll do

Respond to member queries via live chat and email

Handle subscription pauses, cancellations, and upgrades

Investigate and resolve delivery issues with the fulfilment team

Process refunds and replacements following brand guidelines

Maintain a warm, on-brand tone in every customer interaction

What you'll need

Warm, empathetic written English — you make customers feel valued

Organised and reliable — you follow up on open cases until they're closed

Comfortable with repetitive but detail-sensitive work

Self-motivated and able to manage your own workload remotely

Nice to have

Experience in subscription, DTC, or consumer brand support

Familiarity with Recharge, Gorgias, or Shopify

• Genuine interest in wellness, beauty, or lifestyle brands
• What you'll get
• $370–$560 USD/month based on experience
• Fully remote and flexible
• Lovely product to work with — members genuinely love the brand
• Paid leave
• Path to Senior Support or Community roles
• Apply with your CV and a line or two about a time you turned a frustrated customer into a happy one.
• We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.

Locations

Vietnam

Remote status

Fully Remote

About Remote World

Remote World was founded in 2023 with a simple belief: the future of work is remote, and everyone should have access to quality remote opportunities regardless of their location.

We noticed that while remote work is growing rapidly, many talented individuals around the world struggled to find legitimate, well-paying remote positions. At the same time, employers were struggling to find qualified remote talent from a global pool.

Remote World was created to solve this problem by building a comprehensive platform that not only connects job seekers with employers, but also empowers workers to develop the skills they need to succeed in remote environments.

Today, we're proud to have connected over 500 talented professionals with remote opportunities worldwide, and we're just getting started.

Founded in 2023

VIETNAM · FULLY REMOTE

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