FULLY REMOTE Live Chat Agent – Travel & Hospitality Apply for this job Live Chat Agent – Travel & Hospitality

About the company

Remote World is partnering with a UK-based travel booking platform to hire for this role. They handle over a million bookings a year across flights, hotels, and packages — and when travel plans change (and they always do), their support team is the difference between a loyal customer and a lost one.

The role

You'll assist travellers via live chat and email with booking changes, cancellations, refund requests, and urgent travel issues. Travel support is fast-paced and unpredictable — no two days are the same, and you'll need to stay calm when customers are stressed.

What you'll do

Handle inbound live chat and email queries from travellers

Process booking modifications, cancellations, and refund requests

Liaise with airlines, hotels, and suppliers to resolve issues on behalf of customers

Manage urgent cases including missed flights and last-minute changes

Escalate complex disputes and complaints to the specialist team

What you'll need

Clear, reassuring written English — you keep stressed travellers calm

Fast and decisive — travel issues are often time-sensitive

Organised and able to juggle multiple cases simultaneously

Comfortable working shift patterns including some weekends

Nice to have

Experience in travel, hospitality, or airline customer service

Familiarity with GDS systems (Amadeus, Sabre) or OTA platforms

Second language a bonus — Arabic, French, or Spanish particularly useful

What you'll get

$2,000–$3,000 USD/month based on experience

Fully remote

Varied, fast-paced work — genuinely different every day

Paid leave

Path to Senior Support, Travel Operations, or Account Management

Apply with your CV. Please include your shift availability and any languages you speak beyond English.

We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.

Locations

UAE

Remote status

Fully Remote

About Remote World

Remote World was founded in 2023 with a simple belief: the future of work is remote, and everyone should have access to quality remote opportunities regardless of their location.

We noticed that while remote work is growing rapidly, many talented individuals around the world struggled to find legitimate, well-paying remote positions. At the same time, employers were struggling to find qualified remote talent from a global pool.

Remote World was created to solve this problem by building a comprehensive platform that not only connects job seekers with employers, but also empowers workers to develop the skills they need to succeed in remote environments.

Today, we're proud to have connected over 500 talented professionals with remote opportunities worldwide, and we're just getting started.

Founded in 2023

• UAE · FULLY REMOTE
• Live Chat Agent – Travel & Hospitality
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