FULLY REMOTE Tenant Support Agent – PropTech Apply for this job Tenant Support Agent – PropTech

About the company

Remote World is partnering with a UK-based property management platform to hire for this role. They manage communication and maintenance requests for over 50,000 tenants across the UK, and their support team is what makes the difference between a stressful tenancy and a smooth one.

The role

You'll handle inbound queries from tenants via live chat and email — logging maintenance requests, answering questions about tenancy agreements, and escalating urgent issues to property managers. Calm, organised, and empathetic is the job description.

What you'll do

Handle inbound tenant queries via live chat and email

Log and track maintenance requests and follow up until resolved

Answer questions about lease terms, rental payments, and platform features

Escalate urgent issues (e.g. heating failure, water leaks) to property managers immediately

Keep tenants updated on the progress of open maintenance cases

What you'll need

Clear, professional written English

Empathetic — housing issues affect people's daily lives

Organised — you track multiple open cases and follow up reliably

Calm under pressure when tenants are distressed

Nice to have

Experience in property management, lettings, or housing support

Familiarity with property or facilities management software

Understanding of basic UK tenancy law (helpful, not required)

What you'll get

$450–$700 USD/month based on experience

Fully remote with flexible hours

Meaningful work — you help people with their homes

Paid leave

Path to Senior Support or Property Operations roles

Apply with your CV and a note on any experience in property, housing, or facilities management.

We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.

Locations

Nigeria

Remote status

Fully Remote

About Remote World

Remote World was founded in 2023 with a simple belief: the future of work is remote, and everyone should have access to quality remote opportunities regardless of their location.

We noticed that while remote work is growing rapidly, many talented individuals around the world struggled to find legitimate, well-paying remote positions. At the same time, employers were struggling to find qualified remote talent from a global pool.

Remote World was created to solve this problem by building a comprehensive platform that not only connects job seekers with employers, but also empowers workers to develop the skills they need to succeed in remote environments.

Today, we're proud to have connected over 500 talented professionals with remote opportunities worldwide, and we're just getting started.

Founded in 2023

• NIGERIA · FULLY REMOTE
• Tenant Support Agent – PropTech
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