FULLY REMOTE Player Support Agent – Gaming Apply for this job Player Support Agent – Gaming

About the company

Remote World is partnering with a US-based independent game studio to hire for this role. Their mobile and PC games have attracted over 2 million players worldwide, and they care deeply about their community — player support isn't a cost centre here, it's part of what makes the studio special.

The role

You'll be the link between the studio and their players — resolving in-game issues, account problems, payment disputes, and bug reports via live chat and email. You don't need to be a professional gamer, but you do need to love games and genuinely want to help players enjoy them.

What you'll do

Respond to player queries via live chat and email

Investigate and resolve in-game issues, account lockouts, and payment problems

Reproduce and document bugs clearly for the development team

Moderate community reports and escalate serious cases

Contribute to the player-facing FAQ and knowledge base

What you'll need

Enthusiastic gamer — you understand what players care about

Clear written English — friendly, concise, and community-aware in tone

Patient and empathetic — frustrated players need to feel heard

Reliable and consistent — you show up for your shifts

Nice to have

Experience in gaming customer support or community management

Familiarity with support tools like Zendesk or Freshdesk

Experience playing mobile, PC, or console games competitively or casually

What you'll get

$500–$800 USD/month based on experience

Fully remote with flexible hours

Free access to all studio games

Paid leave

Path to Community Manager, QA Tester, or Senior Support roles

Apply with your CV and tell us: what game are you playing right now, and what do you love about it?

We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.

Locations

Nigeria

Remote status

Fully Remote

About Remote World

Remote World was founded in 2023 with a simple belief: the future of work is remote, and everyone should have access to quality remote opportunities regardless of their location.

We noticed that while remote work is growing rapidly, many talented individuals around the world struggled to find legitimate, well-paying remote positions. At the same time, employers were struggling to find qualified remote talent from a global pool.

Remote World was created to solve this problem by building a comprehensive platform that not only connects job seekers with employers, but also empowers workers to develop the skills they need to succeed in remote environments.

Today, we're proud to have connected over 500 talented professionals with remote opportunities worldwide, and we're just getting started.

Founded in 2023

• NIGERIA · FULLY REMOTE
• Player Support Agent – Gaming
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