Community Health Coordinator (CHC) Program- Independent Contractor

• The Community Health Coordinator (CHC) is responsible for helping members and their
• families to navigate and access community services, and other resources, to support
• Social Drivers of Health including overall and maternal health, housing, transportation and
• early childhood education. The CHC may provide person-centered support that positively
• impacts healthy behaviors. The CHC coordinates referrals to providers and the Case
• Managers to support an integrated approach to access care and social support services.
• As a priority, activities will promote, maintain, and improve the health of members and their
• family. CHC provides social support and informal counseling, advocates for individuals and
• community health needs.

FLSA Status

Non- Exempt

Salary Range

$23.00/hr -$27.00/hr

Reports To

Manager

Direct Reports

None

Location

Los Angeles

Travel

Up to 100%

Work Type

Regular

Schedule

Part- Time

Position Description

• Educate members about healthcare management services, connecting them with

• enrollment and serving as a liaison between the member/family and any services they
• may need.
• •Lead new member orientations.

• Support individuals and family as they navigate the health care system, and assist

• members in accessing health-related services and community resources, such as
• transition to improvement in self-care, health care management, and health literacy.

• Establish trusting relationships with members and their families while providing general

support and encouragement.

• Provide ongoing follow-up and goal setting with members/families.
• Communicate effectively and work collaboratively with all parties (members, families,

colleagues, and community-based organizations) as needed.

• Remove barriers that prevent members from accessing health and social services, such

as connecting with transportation resources.

• Assist and ensure individuals have primary care appointments, appropriate specialist

• appointments and any necessary testing scheduled to close care gaps and reduce ED/
• hospital utilization, working closely with L.A. Care provider teams.

• Document member and non-member information and interactions following

documentation best-practices.

• Complete proper escalation and triage protocol as needed.
• Support with existing relationships and development with community-based

organizations.

Position Expectations

• Be committed to the mission of L.A. Care.
• Complete required training to align with role competencies.
• Behave in a professional manner and consistently demonstrate and promote the

• values of respect, honesty, and dignity for the member, families, and the health care
• team.

• Work in-person and onsite during business operating hours.
• Accommodate flexible schedule with the potential to work evenings and weekend.
• Committed to the constant pursuit of excellence and teamwork in improving the care

of the member and families in the community.

• Be punctual for scheduled work.
• Maintain confidentiality and protect the program by abiding by laws and principles

related to confidentiality

Qualifications

• Valid California Driver’s License
• High school graduate or equivalent required; Associates Degree with areas of focus

• in social work, public health, behavioral health, administration or related field
• preferred.

• Basic computer skills required.
• Written and oral fluency in English is required; Spanish fluency may be required for

some locations; Depending on location of placement, additional languages may be

preferred

• Experience working in a multi-cultural and community-based setting for at least 1 to 2

years preferred.

What We Do

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.