Client Liaison

We are seeking a proactive and patient-focused Client Liaison to serve as the main point of contact between patients, clients, and internal teams. This role is essential in ensuring a seamless and positive experience by providing timely communication, coordination, and support throughout the client journey.

Responsibilities

• Serve as the primary point of contact for patients, clients, and referral partners.
• Respond to phone calls, emails, and messages in a professional and timely manner.
• Coordinate appointments and communicate scheduling updates effectively.
• Assist patients with general inquiries regarding services, procedures, and next steps.
• Maintain accurate and up-to-date client records in internal systems.
• Follow up with patients regarding appointments, referrals, and required documentation.
• Collaborate with clinical and administrative teams to ensure smooth communication and workflow.
• Address client concerns and escalate complex issues when necessary.
• Monitor client satisfaction and identify opportunities to improve the overall patient experience.
• Ensure compliance with HIPAA and all confidentiality policies.

Qualifications

• Minimum of 2 years of experience in customer service, healthcare, or client relations.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Highly organized with strong attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office and Google Workspace.
• Experience with Electronic Health Records (EHR) or CRM systems is preferred.
• Professional, empathetic, and patient-centered approach.
• Ability to work both independently and collaboratively within a team.