About The Role

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description This role transfers specialist product information, system skills and in-depth process knowledge through coaching, development and delivery of technical training to new and existing staff. The incumbent is individually accountable for achieving results through own efforts. This role facilitates and assists with delivery, design, development and assessment of learning interventions. Transfers specialist information and knowledge, system skills, in-depth process knowledge and above all, a passion for customer-focused service, through attentive coaching and developing of staff skills. Liaising closely with relevant stakeholders to ensure that coaching and performance levels are optimized. The individual has to be target driven. Fully multi-skilled across products and processes. Has extensive, relevant experience in Call Centre sales, Credit policy and Lending products. Acts as a support person and / or point of escalation for project queries/issues. na Skills Direct Selling Competencies Communicates Effectively Develops Talent Ensures Accountability Manages Complexity Persuades Plans and Aligns Tech Savvy Education Matriculation Certificate (Matric) (Required) Closing Date 24 August 2026 , 23:59 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. The Old Mutual Story!