API Support Analyst

About HUB24

At HUB24, we’re rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients.

Our purpose is simple: Empower better financial futures, together .

What sets us apart is how we work. We back bold thinking, move with pace, and turn ideas into action. You’ll have the opportunity to make a real impact across your team, the business, and for the clients we support every day.

HUB24 Limited is an ASX-listed company (ASX: HUB) and part of the ASX100. We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.

Why you’ll enjoy working here

We create an environment where you can do your best work and see the impact of it.

• Work with smart, collaborative people who get things done.
• Your ideas won’t sit in a backlog, they’ll be heard, tested and actioned.
• Grow your career your way, with support to learn, stretch and explore new opportunities.

We also offer benefits to support you inside and outside of work

• Genuinely flexible and hybrid ways of working.
• Employee Share Scheme.
• Additional leave and wellbeing support.
• Enhanced parental leave and support through different life stages.
• Everyday benefits, including discounts and financial wellbeing support.

Why this is an exciting opportunity

We're seeking an API & Integration Support Analyst to help customers and partners successfully integrate with HUB24's platforms. This role combines technical support, partner onboarding, integration delivery and API enablement, making it ideal for someone who enjoys solving technical problems while working closely with customers and internal teams.

You will be responsible for supporting API users, troubleshooting integration issues, assisting with partner onboarding, improving documentation and helping drive the adoption of HUB24's API ecosystem. Working closely with Product, Engineering and external partners, you'll play a key role in delivering a seamless integration experience.

What you’ll be doing

API Support & Troubleshooting

• Investigate and resolve API and integration-related issues raised by customers and partners
• Analyse API requests, responses, payloads and system logs to identify root causes
• Manage and own API-related escalations through to resolution
• Provide recommendations for product and platform improvements based on customer feedback and support trends

Partner Onboarding & Enablement

• Support the onboarding of new API partners and integration providers
• Assist customers and developers with API implementation and best practices
• Deliver training, technical guidance and ongoing support to API consumers
• Help improve API adoption and customer experience

Integration Delivery

• Collaborate with Product and Engineering teams to support the delivery of new integrations
• Assist with API design reviews, testing and release activities
• Contribute to integration documentation, standards and onboarding processes
• Support API lifecycle management activities

Documentation & Continuous Improvement

• Create and maintain knowledge articles, FAQs and technical documentation
• Identify recurring issues and opportunities for automation or process improvement
• Monitor API usage, performance and adoption metrics
• Contribute to a reliable, secure and scalable API ecosystem

• What you bring
• You don’t need to tick every box, but experience in the below will set you up for success.

Experience & Skills

Essential

• 2+ years' experience in API support, integrations, technical consulting or a similar role
• Experience working with REST APIs and API troubleshooting
• Understanding of authentication methods such as OAuth2 and OpenID Connect
• Experience using tools such as Postman, Swagger/OpenAPI or similar
• Strong analytical and problem-solving skills
• Ability to communicate technical concepts to both technical and non-technical audiences
• Customer-focused mindset with strong stakeholder management skills

Desirable

• Experience supporting or implementing third-party integrations
• Exposure to API gateway technologies such as Apigee, Kong or AWS API Gateway
• Basic knowledge of SQL, scripting or software development concepts
• Experience within financial services, wealth management or fintech
• Familiarity with Agile delivery environments

Ideal Candidate

• Enjoys solving technical problems and working directly with customers
• Has a blend of technical, customer-facing and stakeholder management skills
• Interested in API technologies, integrations and developer experience
• Wants exposure to both operational support and project-based integration work
• Thrives in a collaborative, fast-paced environment

Our process

We aim to keep the process simple and respectful of your time

• You’ll receive an acknowledgement after applying.
• Our Talent team will review your application and keep you updated.
• If shortlisted, we’ll connect to learn more about you.
• Interviews may be virtual or in person.
• You’ll receive an outcome and feedback.

If you need any adjustments, please let us know - we’re here to support you.

Our commitment

We’re committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences.

Agencies, we work with a panel of preferred suppliers and are not accepting any unsolicited CVs.