Metering Deployment Administrator

Engagement Type : Permanent Full Time

Job Description

Bring your ideas, help shape what’s next

Bluecurrent is helping shape the energy future of New Zealand and Australia, empowering partners with strategic insights and innovative technology.

For nearly two decades, we’ve been a trusted leader in smart metering and digital solutions, helping businesses and communities make better energy decisions.

People are at the heart of everything we do. Bluecurrent offers a supportive, inclusive workplace with fantastic benefits, growth opportunities, and an authentic commitment to sustainability.

Every day we live our values of collaboration, innovation, and delivery, so join us and let’s create a smarter, more sustainable future together.

About the role

Please note the internal title is Metering Deployment Administrator.

We have an exciting opportunity available for an Administration and Customer Service superstar to join our Metering Deployment Team located in Rydalmere.

Responsibilities in this role will include

Planning, scheduling and dispatching work to the electrical field metering technicians.

Efficiently and effectively resolving jobs in jeopardy of not being fulfilled on the scheduled day.

Managing high volumes of inbound and outbound calls from customers regarding scheduled dates and appointments.

Promptly managing escalations or high priority work orders.

Case management of internal and external written enquiries.

Oversee daily checking and tracking of every technician within their assigned group to ensure productivity is maintained and the technicians are on site and working

Identifying opportunities for continuous improvement and supporting their implementation.

Who we are looking for

Inbound and outbound calling and customer service experience, ideally in a fast paced operations environment

Problem solving and analytical skills

Excellent interpersonal skills and the ability to communicate effectively both verbal and written

Ability to work as part of a team as well as take responsibility for your own work

The ability to multi task and prioritise work

We love working together to create a new energy future. If you want to be part of an organisation with a real and tangible purpose, Bluecurrent is the place for you.

If you require assistance or accessibility support from us during the application and selection process, please call us on +64 978 7792.

As part of the recruitment process if we progress with your application, we will complete background and pre-employment checks, such as reference checks, immigration checks, criminal background checks, qualification checks, and additional checks required for the role.