Customer Delivery Representative

Engagement Type : Fixed Term Full Time

Job Description

Bring your ideas, help shape what’s next

Bluecurrent is helping shape the energy future of New Zealand and Australia, empowering partners with strategic insights and innovative technology.

For nearly two decades, we’ve been a trusted leader in smart metering and digital solutions, helping businesses and communities make better energy decisions.

People are at the heart of everything we do. Bluecurrent offers a supportive, inclusive workplace with fantastic benefits, growth opportunities, and an authentic commitment to sustainability.

Every day we live our values of collaboration, innovation, and delivery, so join us and let’s create a smarter, more sustainable future together.

About the role

This is a 10 month fixed term opportunity.

We have an exciting opportunity for a Customer Delivery Representative, to join our collaborative and supportive team based in Avondale. In this role, you will be a key point of contact for all queries from our Field Service Technicians and Meter Equipment Providers on the ground.

Key Responsibilities include

Responding and resolving customer queries.

Assigning and managing jobs as they come through in our system.

Working with technicians to ensure that the jobs are completed in a timely manner.

Using initiative to proactively investigate and resolve issues with workflows in our systems and escalating issues through the appropriate channels when required.

Build positive relationships with our internal and external stakeholder.

Incident management - Provide quick and efficient resolutions to a high proportion of recorded incidents and service requests and ensure issues are escalated in a timely manner as required by customer SLA’s.

Who we are looking for

You will bring a positive, can do attitude and enjoy working with a great team. You will be flexible to support your team members as and when needed. Previous customer service or call centre experience is essential, along with your commitment to providing quality and courteous customer service. You are good with technology and know your way around word, excel and outlook.

If you require assistance or accessibility support from us during the application and selection process, please call us on 09 878 7792.