Case Manager

Your Role as Case Manager – Youth & Health Education Service

In this position you will provide case management and facilitation services to program clients accessing our service. Community outreach across the Gold Coast is also a component of this role.

Key responsibilities of this position include

• Provide client-centred case management, advocacy and support to help young people achieve their goals and address their individual needs.
• Develop, implement and review personalised support plans in collaboration with clients.
• Deliver youth-friendly support, including emotional wellbeing guidance, information and referrals to appropriate services.
• Facilitate educational programs, workshops and health promotion activities that meet the needs of the target group.
• Build and maintain strong relationships with community services, stakeholders and partner organisations to support positive client outcomes.
• Coordinate access to support services and community resources, ensuring clients receive timely and appropriate assistance.
• Maintain accurate case notes, client records, reports and program statistics in line with organisational requirements.
• Respond effectively to crisis situations, conduct client assessments and work collaboratively within a multidisciplinary team to achieve program goals.

This is a part-time position consisting of 30 hours per week.

What We Offer

• Salary Packaging: As a not‑for‑profit employer, we offer generous salary packaging benefits that help maximise your take‑home pay. You can package up to $15,900 each year on everyday living expenses and up to $2,650 on meals and entertainment.
• Career Advancement Opportunities : We provide ample career advancement opportunities at WMQ, offering diverse pathways for growth and professional development.
• Wellbeing Support: Access to discounts on private health insurance and gym memberships, and free, confidential counselling through our employee assistance program.

What We’re Looking For

• A completed degree in relevant social welfare matters and understanding of family relationship issues involving adolescents.
• Strong case management principals.
• Experience with intake, advice, advocacy and referrals.
• Commitment to social justice principals, confidentiality and privacy.
• Experience in establishing and maintaining agency network relationships within the human service environment to better the needs of young people.

Essential Requirements

• Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)
• Relevant probity checks required by legislation and WMQ Limited policy.
• Current Driver’s Licence and willingness to travel for work

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Join a Team Where Your Work Truly Matters

At YHES House, we are a passionate, youth-focused team dedicated to creating a safe, welcoming, and non-judgemental space for young people.

Our staff and volunteers work together to help young people navigate challenges, build confidence, and work towards their goals. By joining our team, you’ll be part of a caring, committed group that puts young people at the heart of everything we do, helping them get their lives on track and thrive.