Technician, computer support level 1

The UAP support team is currently looking for a technician. We are looking for an individual who is versatile, has good computer skills. You must also be fluently bilingual (50% of support is in English) and above all demonstrate superior customer service.

Your responsibilities will be

• Respond to requests or questions concerning computers problem;
• Update the database of requests and solutions made on each call;
• Provide administrative support to other team members.
• Respond to requests or inquiries made to the store support group;
• Perform triage of requests and solutions on each call;
• Solve problems and answer questions from users across the company;
• Guide and train users to better use the system;
• Maintain our computers up to date;
• Provide after-hours support on an alternative basis;
• Maintain links with other systems support groups;

To join our team, you need

• College diploma and minimum of 1 year of experience offering user support;
• Knowledge of Office 365, PCs, Windows 10, Active Directory, and SCCM.
• Bilingualism is essential: French and English (spoken and written), as in the course of your duties, you will be required to collaborate regularly with internal clients across Canada.

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.