Air Gateway Agent

Scope of Position

• To timely process and consolidate air export shipments, while ensuring consistent communication with branches and providing an exceptional customer service. 
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Tasks and Duties 

• To conduct daily consolidation planning and booking with carriers 
• Ensure smooth and timely freight process flow 
• Receive and update shipment status in a timely manner 
• Ensure accurate and timely data entry into our operating system 
• Track and Trace Air Export shipments 
• Interact with branches in arranging their international shipments, meeting / exceeding customer service standards 
• Coordinate with our contracted service providers in procuring space and services at a competitive cost level 
• Monitor and manage the best consolidation to maximize the yield and profitability while meeting customer’s service requirements 
• Make sure correct and timely cost protection and billing in operating system 
• Timely check and verify airlines’ billing statement, EQ report (if applicable) and work with accounting for timely payment to our service providers (airlines, other SPs) 
• Contribute to maintain strong relationships with service providers (Airlines, trucking companies, and others) 
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements 
• Understand department process flow, constantly looking for areas of improved efficiency 
• Meet KPI standards, as per the company’s procedures 
• Overseas communications 
• Other tasks assigned by company or managers 

This section lists desired qualifications for the job and may be edited to the specific job role.  

• College graduate or above 
• 2-3 years’ related experience and/or training on airfreight or related industry; or equivalent combination of education and experience 
• Global logistics industry knowledge 
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results 
• Pro-active, strong organizational skills 
• Good computer skills (Excel, Word) 
• IATA/FIATA and Hazardous Materials certification a plus 
• Fluent in Japanese

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus