Technical Support Coordinator

Ingram Content Group (ICG) is hiring for a Technical Support Coordinator to contribute to our team in Fort Wayne, IN.

In this role, this person provides technical support to the Distribution Center by installing, configuring, moving and troubleshooting PC equipment

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion and are seeking an opportunity with a fast paced, customer-centric company offering a competitive salary and benefits, we can’t wait to meet you!

Shift

Monday - Friday 5:30a-2p

Required Qualifications

HS Diploma or GED

2 years’ experience in repairing and maintaining PC’s and related equipment

1 year work experience in at least one previous job

6 months work experience which included walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard

Preferred Qualifications

• Experience with AS400 systems
• CompTIA A+ certification
• Knowledge of weber printers
• Experience with a ticketing system

Key Responsibilities

Installs, moves, and tests all workstation equipment including PCs, Printer, and other peripheral support in the distribution center

Configures all associate equipment utilized in AS400 systems

Troubleshoots problems and/or repairs or arranges for repairs with failed equipment

Sets guidelines for vendors and establishes working relationships with vendor technicians

Orders parts and supplies for equipment

Responds to RF equipment failures and configuration issues

Conducts training with associates on proper use and maintenance of equipment

Ensures data stream is maintained

Investigates connectivity issues that affect transmission.

Hiring Salary Range: $20.06/hr to 24.64/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
• 10 vacation days & 10 sick days accrued annually and 3 personal days
• 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
• Company match program for United Way donations
• Volunteer opportunities and in-kind drives for non-profits throughout the year

Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

EOE-Race/Gender/Veterans/Disabled

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