Application Support I

Job Description Summary: Responsible for providing first-line application support by ensuring digital applications operate efficiently, resolving incidents and service requests, and delivering technical assistance to end-users while collaborating with cross-functional teams to maintain system reliability. Job Description: Monitor and support digital applications to ensure system availability, performance, and operational stability. Troubleshoot application incidents and service requests, resolve technical issues, and escalate complex cases to the Digital Apps Development team when necessary. Provide first-line technical support and guidance to end-users regarding application-related issues and system usage. Collaborate with cross-functional teams to continuously improve application support processes, maintain documentation, and enhance service quality. Job Requirement: Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field. Relevant professional certifications or bootcamp certifications are an advantage. Minimum 3 years of experience in Application Support, IT Support, Technical Support, or a similar role. Familiar with Linux/Unix and Windows Server administration, incident management, and application troubleshooting. Experience using IT Service Management (ITSM) or incident ticketing tools (e.g., ServiceNow, Jira Service Management, Freshservice, Zendesk, or similar). Basic understanding of programming concepts, Bash scripting, and software development processes. Familiar with Agile methodologies and able to collaborate effectively with cross-functional teams. Strong analytical, troubleshooting, communication, and problem-solving skills. Good command of written and spoken English. "Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person"