Partner Operation Manager

Job Title : Partner Operations Manager Job Description

About The Role

• Reporting to the Senior Director, Partnership Success the Partner Operations Manager will
• oversee operational projects related to Fullstack Academy and Simplilern’s university and tech
• partnerships. This is a dynamic role that includes project management, operational
• implementation, and partner communication. Project management, scheduling, organizing,
• record-keeping, reporting, and handling information flow are key elements of this role. As a
• Partner Operations Manager, you will have a great opportunity to work with a leading
• educational brand, get exposure to the U.S. education market and to top tier U.S. universities
• and tech companies.
• Create and maintain reporting for university and tech partnerships, including KPIs such
• as enrollment, revenue share, and student feedback

• Track student data required for partner reporting using software such as spreadsheets,

learning management systems, and a CRM

• Track partnership projects and statuses using internal CRM and project management

tools

• Communicate with university and tech partners and tracking meeting agendas and

action items

• Document processes and procedures with an eye towards long-term scalability
• Interface directly with university and tech partners on requests, meeting scheduling, etc
• Maintain the university graduation certificate production and distribution process
• Work cross functionally with other departments including Marketing, Enrollment, Student

Success, Finance and Admissions to fulfill university and tech partner requests

• Formulate project plans for other partnership needs and own implementation

• Previous working experience in at least one of the following areas: Relationship
• management, product management, business operations, or project management

• Undergraduate degree in business or technical domain is preferred,
• Strong organizational skills that reflect the ability to perform multiple tasks seamlessly
• Good communication and interpersonal skills
• Capable of maintaining strong relationships
• Proven success organizing and driving projects to and beyond stated targets
• The ability to operate and execute independently, while collaborating with internal

teams and leadership to get the support you need to drive success

• Strong analytical and problem solving abilities
• Proactive and deadline driven professional
• Documentation management and ability to use project management tools - proficient in

Excel and Word (Knowledge of Monday.com a plus)

• Attention to details
• Time management skills with the ability to meet deadlines
• Must be a positive can do person who is adaptable to change

Qualification

• Five key objectives an employee should accomplish to help an employee be successful,
• effective and to excel in this current role

1. **Technical Proficiency**:

• Understand how to best utilize the tools, software, and technologies specific to your

role.

1. **Effective Communication**:

• Clear and concise verbal and written communication skills.
• Active listening and the ability to not only take notes but think through next steps

which need to be taken to complete assigned tasks

• Ask clarification questions if instructions are unclear
• Tailoring communication style to different audiences, whether clients, colleagues, or

management.

1. **Time Management and Organization**:

• Prioritizing tasks to meet deadlines efficiently.
• Keeping workspaces and digital files organized for easy access.
• Balancing multiple projects and responsibilities without sacrificing quality.

1. **Problem-Solving and Critical Thinking**:

• Identifying issues quickly and accurately.
• Developing creative and effective solutions to challenges.
• Making informed decisions based on data and analysis.

1. **Team Collaboration and Interpersonal Skills**:

• Working effectively within a team, contributing positively to group projects.
• Building and maintaining strong working relationships with colleagues.
• Demonstrating empathy, respect, and emotional intelligence in interactions.