Refunder-3

Nature and aim of the position

Refund (cash & non cash) of Global Blue Tax Free Cheques and assistance to travellers within the range of customs clearance.

Main duties

Refunding Global Blue Tax Free Cheques in compliance with the appropriate country rules or the guidelines given by Global Blue (Refund Manual, Refund Software REX, Security Manual, Instruction Manual).

Responsibility of the assigned cash (cash refunding in various currencies).

Perform the refund in the most correct and satisfactory way (quick and precisely)

Mitigate the conflicts with the traveller at the desk, contribute to the best customer satisfaction

Actively contribute to reach the given individual and team refund targets.

The duties can be extended or changed after arrangement.

Main areas of responsibility

Refunding accordingly to the given rules and guidelines.

Money handling and cash responsibility.

Assistance to travellers

The areas of responsibility can be extended or changed after arrangement.

Relates to/cooperates with

Refund Manager / Airport Manager/Supervisor

• Staff of other Refund Offices.
• Background and education
• Experience in cash handling
• Experience in direct customer contacts
• Specific skills and knowledge
• Good English knowledge and additional prime language
• Flexibility.
• Independent working after given guidelines.
• Service oriented attitude.
• Team player.
• Base knowledge of common software (word, excel)