Compliance Officer

ECO - 4 (Energy company) is seeking a detail-oriented and proactive Compliance Officer to join our team. This role focuses on preparing and managing property contracts related to our energy efficiency improvement services.

Responsibilities

• Prepare comprehensive property contracts that clearly outline the scope of energy efficiency improvements offered, including:
• Internal and external wall insulation
• Loft insulation
• Heating controls
• Ventilation systems
• Draught proofing
• Undercuts
• Accurately incorporate benefit descriptions and technical specifications into each contract.
• Check and verify Energy Saving Trust (EST) ratings for each property and report relevant data to government authorities.
• Review and monitor Energy Performance Certificates (EPCs) to ensure properties meet required standards.
• Maintain up-to-date knowledge of government regulations and funding requirements related to energy efficiency improvements.
• Develop strong working relationships with property owners, internal teams, contractors, Engineers and regulatory bodies.
• Communicate clearly and effectively with all stakeholders to manage expectations and resolve conflicts where necessary.
• Handling all incoming emails and calls related to property queries and prepare clear, informed responses to customers via emails, messages, etc.
• Liaise with the Complaints Manager to update and manage complaints processes and procedures.
• Ensuring complete information capture, investigation notes, and correct paperwork are documented and maintained.
• Investigate complaints comprehensively and objectively in accordance with company policies and procedures, sector requirements and client contractual obligations.
• Ensure and maintain a high level of customer service at all times by taking control of any customer complaints that arise.

Requirements

Qualification and Experience

• Proven experience in compliance, contracts administration, or energy efficiency programs.
• Excellent written and verbal communication skills.
• Demonstrated ability to build relationships and manage stakeholder expectations.
• Effective conflict resolution and negotiation skills.
• High level of attention to detail and accuracy in documentation.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office and document management systems.

Work mode

Work from Office.

Shift Time

Will be discussed

Location

Bahria Town Ph 7 Office.

Salary

Market Competitive.