Customer Service Officer

We exist to create positive change for people and the planet. Join us and make a difference too!

Responsibilities & Accountabilities

• Help and support clients & company to prepare assessment delivery
• Establish long-term relationship with customer to answer clients’ queries and solve problems pre and after assessment
• Deal with customer complaints, continuously improve customer satisfaction in order to maintain the customer retention
• Communicate & coordinate between assessors & clients to make sure all assessments delivered smoothly
• Control the assessors’ logistics cost
• Manage client overdue & help identify and control risk of client attrition
• Sign supplementary agreement with clients for any changes and identify or generate new opportunities
• Maintain client data SAP/PG & manage document to make sure information accuracy
• Co work with customer service admin to jointly achieve business objectives
• Other jobs assigned by CRM supervisor & Head of CRM

Person Specification

• University degree or above.
• 2+ years experiences in customer services field, experiences in certification industry is preferred
• Strong team player.
• Good at planning and coordinating.
• Basic report compilation & computer operation ability
• Good communication & persuasion skills.
• General English level.

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.

Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.

Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.