Senior HR Operations Specialist

The Senior HR Operations Specialist role is the backbone of our People function — ensuring every HR process is accurate, timely, compliant, and delivered with high service quality. You will run core HR processes end-to-end, maintain reliable employee data, and ensure employees and managers receive consistent HR support across the organisation.

This role requires strong attention to detail, ownership, and the ability to manage a high-volume, fast-paced HR environment.

What You’ll Own

1. Employee Lifecycle Management

• Run and execute the full HR lifecycle: onboarding, probation, confirmation, transfers, and offboarding.
• Ensure all paperwork, letters, and system updates are completed accurately and on time.
• Coordinate with hiring managers, IT, Finance, and relevant stakeholders for a seamless employee experience.

1. HR Administration & Data Accuracy

• Maintain employee records, contracts, and documents with 100% accuracy.
• Update HRIS (Workable, BrioHR, and internal systems) for all employee movements.
• Conduct regular audits to ensure data integrity and compliance.

1. HR Service Desk & Employee Support

• Run the HR service desk — respond to employee queries and deliver high-quality HR support.
• Prepare letters (employment, confirmation, salary revision, misc. HR letters).
• Guide employees on policies, benefits, and HR processes.

1. Benefits, Payroll Inputs & Attendance

• Manage benefits administration: insurance enrolment, claims, medical benefits, parking, allowances, etc.
• Monitor time & attendance, leave, and shift compliance; escalate issues promptly.
• Prepare accurate and timely payroll inputs for the Finance/Payroll Specialist.

1. Compliance, Policies & SOP Discipline

• Ensure HR processes adhere to internal SOPs, labour laws, and audit requirements.
• Identify process gaps and escalate improvements to the People Ops & Culture Lead.
• Maintain tracking logs (probation, confirmations, contract renewals, disciplinary records).

1. Employee Relations Support

• Handle disciplinary documentation and case preparation, with guidance from the HRBP.
• Ensure proper filing, consistency in documentation, and follow-through on action items.

What You Bring

• 3–5 years of hands-on HR Operations or HR Generalist experience.
• Strong understanding of HR lifecycle processes, HR administration, and compliance.
• High attention to detail, accuracy, and accountability.
• Strong organisational skills - able to manage volume and deadlines.
• Excellent communication and service-oriented mindset.
• Familiarity with HRIS systems (Ashby, BrioHR, or similar).
• Ability to thrive in a fast-paced, high-growth environment.

Why Join Us

High exposure across the company - you touch every part of the employee lifecycle.

Opportunity to improve and strengthen HR processes in a fast-scaling organisation.

Strong mentorship and growth path toward HR Operations Lead or HRBP track.

Be part of a People team that values speed, accuracy, and continuous improvement.

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Our mission to make use cases in our everyday lives more efficient, affordable and accessible. We are presently building new AI systems to achieve this.

Headquartered in Malaysia with offices in China, Thailand, Indonesia, Taiwan, Japan and Singapore - we operate Southeast Asia’s largest insurance portal, serving millions through BJAK.com.

Our team is goal-driven, highly motivated, and focused on product excellence to delight users. We are looking for individuals who want to challenge themselves and do meaningful work in life. We have a flat organizational structure. All employees are expected to be hands-on and to contribute. Leadership is given to those who show initiative and consistently deliver excellence. There are no limits to growth. Work ethic and strong prioritization skills are important.