Partner Success Manager

🌟 Shape the Future of Partner Success

Join Pax8 as a Partner Success Manager and play a pivotal role in building our Partner Success function across APAC . This is more than a job — it’s an opportunity to influence how we support our most strategic partners, working at the heart of innovation as Pax8 continues its journey into AI-powered solutions. You’ll grow alongside new technology, shaping smarter, more predictive partner experiences from day one.

💡 Why This Role Stands Out

This is a rare chance to join a brand-new function at Pax8 — giving you the opportunity to define best practices, influence strategy, and leave a lasting legacy. You’ll work closely with high-value partners, elevate their experience, and directly impact retention and growth in a fast-scaling region.

At Pax8, we believe in building meaningful relationships, not just transactions. Learn more about who we are and what drives us at Pax8 and discover how we’re reshaping the cloud marketplace.

🚀 What You’ll Be Doing

🔹 Champion Partner Success — Act as a trusted advisor, anticipating partner needs and proactively driving satisfaction, retention, and advocacy

🔹 Drive Strategic Outcomes — Guide partners to maximise the value of Pax8 through tailored insights, best practices, and enablement

🔹 Lead Through Collaboration — Work cross-functionally with Sales, Support, Operations, and Vendor teams to deliver seamless outcomes

🔹 Own Complex Challenges — Identify risk signals early and coordinate swift resolution of escalations and operational challenges

🔹 Support Major Initiatives — Play a key role in onboarding, migration, and strategic programmes for high-value partners

🔹 Leverage Data & Insights — Use partner health metrics to prioritise actions, improve engagement, and inform business strategy

🌍 The Impact You’ll Make

You’ll be at the forefront of improving partner experience in APAC — strengthening relationships, reducing churn, and enabling long-term growth. Your work will directly influence how Pax8 serves its most important partners while helping establish a world-class Partner Success capability in the region.

✅ What You’ll Bring

✔️ Proven experience in Partner Success, Customer Success, Account Management or similar customer-facing roles

✔️ Strong relationship-building skills with the ability to influence and collaborate across multiple stakeholders

✔️ Demonstrated ability to solve complex problems and navigate ambiguity with confidence

✔️ Experience working within SaaS, cloud, channel or MSP ecosystems

✔️ Data-driven mindset, able to translate insights into action and measurable outcomes

✔️ A proactive, partner-first approach with strong communication and ownership

🔒 Trust & Hiring

At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions