Senior Gateway Agent - Air

C.H. Robinson is seeking a Senior Gateway Agent - Air to join our team. In this role, you will be responsible for overseeing the successful execution of air freight consolidations while serving as a key resource for operational guidance, team development, and process excellence. You will drive operational efficiency by ensuring timely and accurate handling of shipment activities, maintaining compliance with company standards, and supporting the achievement of business objectives through consistent execution and collaboration. This role offers an opportunity to combine deep operational expertise, leadership capabilities, and a customer-focused approach to deliver high-quality outcomes while mentoring team members and contributing to the ongoing success of the organization. Responsibilities: The duties and responsibilities of this position consist of, but are not limited to, the following: Maintain Operational Excellence: Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo Initiate, prepare, process and assemble all required documentation for air shipments Ensure documentation is accurately processed, distributed and released to the carrier, customers and agents in a timely manner Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally Execute/Coordinate tasks and mentor others on how to execute the consolidations to meet all SOP requirements Create, maintain, and update shipments in Navisphere, ensuring accurate data Coordinate and problem-solve on complex consolidations Coach and train others Ensure a high-level of data integrity within the shipments Facilitate Relationships: Communicate clearly, timely, and effectively with CHR offices, Agents, and Outside Vendors Act as a key contact and subject matter expert Promote a positive working relationship for all team members Act as a resource and expert to the department, branch, and network on consolidation requirements & process initiatives Monitor consolidation trends and its impact to our processes and operations Other Activities: Ensure SOPs are maintained and adhered to Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue Other duties or responsibilities as assigned according to the team and/or country specific requirements Required Qualifications: High school diploma or GED Minimum 2-3 years of Air Gateway or shipment consolidations experience preferably Advanced proficiency in Microsoft Office Suite of programs Preferred Qualifications: Associate’s or bachelor’s degree from an accredited college or university Knowledge or coursework in Supply Chain, Logistics, or International Business Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs High level of attention to detail Ability to work in a fast-paced and deadline-driven office environment Proactive, ambitious, hardworking, and analytical mindset Values a diverse and inclusive work environment If this sounds like the job for you, let's talk! We can't wait to hear from you! Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. Benefits • EPF contribution 15% • Group Health Insurance • Flexible Benefit (Dental treatment or Optical purchase) • Birthday Leave