Customer Service Associate

Job Type: Full time

About Us

Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world’s fastest-growing brands scale smarter, work faster, and deliver better service—every time.

We’re not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MöBIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact.

If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you’ll feel right at home here.

Key Responsibilities

• Handle inbound customer calls in a professional, courteous, and timely manner.
• Assist customers with inquiries, account-related requests, orders, and general support.
• Identify customer needs and provide accurate information and appropriate solutions.
• Resolve customer issues on the first contact whenever possible, escalating complex cases when required.
• Accurately document customer interactions and update records in the relevant systems.
• Meet quality, productivity, and customer satisfaction (CSAT) targets.
• Follow company policies, processes, and compliance requirements during all customer interactions.
• Maintain a positive, empathetic, and professional attitude when dealing with customers.
• Work collaboratively with team members and other departments to ensure timely issue resolution.
• Stay up to date with product knowledge, processes, and system updates to deliver excellent customer service.

What You Bring

• Minimum 1 year of customer service experience
• Strong verbal and written communication skills
• Ability to remain calm and professional under pressure
• Strong problem-solving abilities
• Tech-savvy with the ability to navigate multiple systems
• Customer-first mindset with a passion for service excellence
• Flexibility to work shifts, including evenings, weekends, and public holidays

Why Join Us

• Comprehensive, hands-on training and continuous support
• Clear opportunities for career progression and internal advancement
• An inclusive, people-first culture within a vibrant team environment
• The opportunity to make a meaningful impact by supporting customers every day

• Quantanite is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.
• If you're ready to be part of something dynamic, apply today and help us deliver service with heart.