Customer Experience Executive

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. Duties & Responsibilities Under the supervision of the Team Leader, the primary objective of the Customer Experience Executive position is: Handle inbound calls from customers Process and respond to customer request via call Escalate any queries or complaints to your supervisor immediately Data entry is performed with high accuracy Adhere to team schedule Ensures the set target is achieved for quality assurance Attend and actively participate in all team meetings, scheduled one on ones and coaching Qualifications & Key Competencies: Establish & maintain effective working relationships with supervisors, peers and co-employees Problem solving and conflict resolution skills (to be applied during calls) Excellence in service delivery Proficient written and oral communication skills Efficient and accurate typing ability Addresses and resolves conflict constructively Ability to build rapport quickly and effectively Maintains service quality under time pressures Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.