Strategic Client Partner

About CivicPlus

At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.

Your Impact

As a Strategic Client Partner, you will proactively manage some of our top client relationships after implementation, helping ensure they get the most value from their CivicPlus solution. You will serve as a trusted advisor and customer advocate, bringing forward client feedback to help shape how our solution evolves to better serve parks and recreation organizations.

What you'll do

Proactively manage a portfolio of the solution’s top clients once implementation is complete

Build strong, trusted relationships with key client stakeholders

Serve as a credible expert in the solution and the parks and recreation industry

Understand client needs, system configuration, and priorities to help optimize solution usage

Support revenue retention across a defined book of business

Act as the voice of the customer by sharing feedback with internal teams

Develop solution best practices and content that help reduce technical support ticket creation

Foster collaboration and connection across clients to help build solution community

Partner with Technical Support to help prioritize accounts and improve response and resolution times

Bring senior solution-related experience to the team and support peers in navigating complex client situations

What we’re looking for

Bachelor’s degree preferred

Parks & Recreation certification (CPRP)

2–3 years of Parks & Recreation experience

5–7 years of general business experience

Strong organization and time management skills

Proven ability to collaborate effectively and build strong relationships with high-risk or high-priority clients

Exceptional written and verbal communication skills with strong attention to detail

Compensation and benefits

Estimated Salary Grade Range: $70,300 -$101,300

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.

Potential Variable Pay: Based on set goals

Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.

Our Hiring Process

Introductory call with Talent Acquisition

Interview with the Hiring Manager

Panel Interview with CivicPlus team members, including an interview project activity

Offer

Note: The process may vary slightly depending on the role.

Additional Information

CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US.

This position will remain open until May 7th, 2026 at 3pm CST. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team

Equal Opportunity Commitment

CivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process.

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