Salesforce Administrator / Sales Operations Support Analyst - Belgrade, Serbia

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Title: Salesforce Administrator / Sales Operations Support Analyst

Location: Belgrade, Serbia

Position Summary

We are seeking a Salesforce Administrator / Sales Operations Support Analyst based in Serbia to support day-to-day Salesforce administration, user support, reporting, data quality, and process documentation for Sales Operations. This role is designed for a lower-level resource who can execute defined tasks, support business users, and partner with senior team members on configuration, testing, reporting, and release activities.

The ideal candidate is detail-oriented, service-minded, and comfortable learning within a global Sales Operations environment. The role will focus on maintaining a reliable user experience, improving data quality, supporting adoption, and helping translate routine business needs into clear Salesforce support actions and documentation.

Key Areas of Responsibility

• Support Salesforce user administration, including user setup, permission set updates, basic access troubleshooting, and routine configuration requests under guidance from senior team members.
• Assist with declarative Salesforce updates such as page layout changes, field updates, validation rule support, basic Flow maintenance, list views, reports, dashboards, and related metadata updates.
• Partner with Sales Operations stakeholders to document business requests, capture user stories or support notes, and help maintain process documentation, FAQs, training guides, and release notes.
• Support data quality activities, including duplicate review, data cleanup, field completeness checks, standardization efforts, and coordination of data hygiene tasks.
• Participate in testing and release support by preparing test scenarios, executing UAT scripts, documenting results, and escalating issues or risks to the appropriate owner.
• Provide front-line Salesforce support to business users by triaging questions, resolving routine issues, monitoring adoption feedback, and identifying recurring pain points for process improvement.

Basic Qualifications

• 1–3 years of experience in Salesforce administration, Sales Operations support, CRM support, business systems support, or a similar operations role.
• Hands-on exposure to Salesforce Sales Cloud, including users, permissions, reports, dashboards, objects, fields, page layouts, validation rules, and basic automation concepts.
• Ability to document business requests clearly, follow defined processes, execute test scripts, and communicate status, risks, and blockers in English.
• Strong attention to detail and analytical problem-solving skills, with experience using Excel or similar tools to review, clean, or validate business data.
• Serbian fluency required for local coordination; solid English communication skills required for collaboration with global stakeholders.

Preferred Qualifications

• Salesforce Administrator certification, Trailhead Ranger status, or active progress toward Salesforce certification.
• Experience supporting Sales, Revenue Operations, Customer Success, Marketing Operations, or another go-to-market team.
• Exposure to Salesforce Flow, duplicate management, data import/export tools, reporting, dashboards, or data quality tools such as DemandTools or Cloudingo.
• Familiarity with Agile or ticketing tools such as Jira or Azure DevOps, and documentation tools such as Confluence, SharePoint, Lucidchart, or Miro.
• Exposure to CPQ, Marketing Automation, Service Cloud, or Power BI / Tableau is helpful but not required.

Tools You May Use

• Primary: Salesforce Sales Cloud, Excel, Reports & Dashboards
• Collaboration: SharePoint / Confluence, Jira / Azure DevOps, Lucidchart / Miro
• Nice to Have: Power BI / Tableau, DemandTools / Cloudingo, CPQ / Marketing Automation

#LI-NB1 #hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits

• Private Health Insurance
• Employee Referral Bonus Program
• Wellbeing Resources
• Baby Bonus
• Life, Accident & Disability Insurance
• Numerous opportunities for internal career pathing and advancement
• Discounts for employees at NCR Atleos partners

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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