Release Manager

WE ARE HIRING A RELEASE MANAGER

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

What you'll be doing

Change Management

• Lead the preparation of the business for upcoming change from initial concept through execution and post‑implementation review.
• Act as the connector between project teams and business users to ensure changes are delivered smoothly.
• Work with stakeholders to understand impact, manage risks, and ensure alignment with strategic and operational goals.
• Apply Agile principles to maintain flexibility and responsiveness throughout change cycles.

Release Management

• Plan, coordinate, and oversee release cycles to ensure business stability while enabling innovation.
• Ensure governance, compliance, and approvals are properly followed for each release.
• Collaborate with technical teams to schedule, test, and deploy changes effectively.
• Identify and resolve conflicts between releases to prevent operational disruption.
• Use Agile frameworks to keep release cycles efficient and adaptive.

Stakeholder Engagement and Communication

• Develop and deliver communication plans in partnership with the Stakeholder Manager and Project Manager.
• Build relationships with key stakeholders, keeping them informed and engaged throughout the change process.
• Provide support and training to business users to ensure successful adoption of new processes or systems.
• Promote an Agile mindset that encourages collaboration and continuous improvement.

Risk Management and Compliance

• Conduct impact assessments, resource analysis, and contingency planning for major changes.
• Monitor and manage risks across change and release activities.
• Ensure compliance with regulatory requirements and business continuity standards.

Process Improvement and Best Practices

• Champion the use of industry best practices across change and release management.
• Evaluate and enhance frameworks, tools, and methodologies to promote continuous improvement.
• Provide expert guidance across teams to strengthen organisational capability and outcomes.
• Leverage Agile principles to iteratively improve processes.

Who we're looking for

• Proven experience in Change and Release Management within the public sector or a highly regulated environment.
• Strong understanding of ITIL frameworks and industry best practice.
• Excellent communication and stakeholder management skills, with the ability to translate complexity into clarity.
• Proven ability to manage multiple initiatives while minimising operational risk or disruption.
• Strong analytical, problem solving, and decision making abilities.
• Comprehensive understanding of Agile methodologies and how they can enhance change and release processes.

• Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.
• At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.
• A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.
• If you're excited by everything we've told you, then it's time to apply!